396 Results for "help"
Convert pricing
... 900 $0.52 6 4,000 $2,000 $24,000 $0.50 Please note that if you're on an annual helpdesk subscription, you'll only have yearly Convert options to choose from. Auto-upgrade Auto-upgrade helps you avoid reaching the ...
AI Agent explained
Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...
Urgent ticket Rule best practices
You can use Rules to help you identify tickets that might need special attention, like if they're from loyal repeat customers, customers who are reaching out to cancel an order, or customers who are frustrated/disappointed. You can also set up corresponding Views to ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
When a ticket in your helpdesk closes, Gorgias can automatically send a satisfaction survey to the customer to collect details on their experience with your support team. You can create a macro or a rule with the Exclude ticket from CSAT action to prevent the survey from going out ...
AI Agent Actions: manage Skio subscriptions
Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, like skipping a shipment ...
AI Agent Actions: manage Recharge subscriptions
Recharge is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skipping a shipment or cancelling the ...
Set SLA policies in Gorgias
Service Level Agreements (SLAs) help you measure your support team’s performance by establishing time-based goals for the first response to and full resolution of a ticket. You can set a different SLA for each of your channels, and you can track your team ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
