97 Results for "phone"
Set up SMS
You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. Steps 1 ...
Forward calls into or out of Gorgias
... on all Helpdesk plans with the Voice Add-on All roles can enable forwarding Forward calls out of Gorgias Calls made to your Gorgias phone number can be forwarded to an external device, like a mobile phone or landline. When answering a forwarded call, press 1 on ...
Set up Voice to make and receive calls in Gorgias
... ll also be prompted to select an Area code. Click Add Phone Number. Request a phone number If you select a country or type of phone number and are unable to continue creating the phone number, this indicates that Gorgias will need to acquire the phone number on your ...
Set up voicemail for Gorgias Voice integrations
If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting. Requirements Available on all Helpdesk plans with the Voice Add-on Only Admins can enable voicemail All ...
Manage Gorgias Voice integrations
... and select an emoji, if you’d like. To change the phone number connected to the integration, click the dropdown menu under Phone number, then search for and select a phone number. To change the hours that the phone line is available, click the dropdown ...
Contact methods in the Help Center
... the Phone contact card 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Contact. 2. Toggle the Phone contact card option on. 3. Click on + Add Number and add a Phone integration (or several). 4. Click Save Changes.
Gorgias Voice and SMS coverage regions
With the Gorgias Voice and Gorgias SMS add-ons, you can add a phone number to Gorgias to contact your customers by phone, SMS, or WhatsApp message. Click the toggles next to each continent below to reveal which countries you can call or text from your ...
Voice Agent Report
Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement of service and optimize the workload. Metrics This report can be filtered by agents ...
