83 Results for "phone"

Set up SMS

You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. Steps 1 ...

Contact methods in the Help Center

... the Phone contact card 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Contact. 2. Toggle the Phone contact card option on. 3. Click on + Add Number and add a Phone integration (or several). 4. Click Save Changes.

Voice Agent Report

Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement of service and optimize the workload. Metrics This report can be filtered by agents ...

Set up IVR for Voice

Interactive Voice Response (IVR) triages inbound calls by providing callers with a menu of customizable options - to either forward their call to a selected phone number or play a message. Callers respond to the IVR menu with their dial pad by dialing numbers 1-9 and ...

Edit a customer

A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...

Set up Voice for an existing number

1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title, choose the Phone number, and select Standard number as the Function. 4. Click on Add Voice and you'll be redirected to ...

Voice Add-on 101

... local phone number for the USA, Canada, France, Germany, UK, Australia, and New Zealand Create a toll-free phone number for the USA and Canada Create a mobile phone number for Germany, UK, and Australia Make and receive calls in Gorgias ...

Set up Voice for a new Gorgias number

USA/Canada 1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title and select Create phone number from the Phone number drop-down menu. 4. Enter a Title. 5. Select United States under ...