97 Results for "phone"
Set up SMS
You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. Steps 1 ...
Forward calls into or out of Gorgias
... on all Helpdesk plans with the Voice Add-on All roles can enable forwarding Forward calls out of Gorgias Calls made to your Gorgias phone number can be forwarded to an external device, like a mobile phone or landline. When answering a forwarded call, press 1 on ...
Set up Voice to make and receive calls in Gorgias
... ll also be prompted to select an Area code. Click Add Phone Number. Request a phone number If you select a country or type of phone number and are unable to continue creating the phone number, this indicates that Gorgias will need to acquire the phone number on your ...
Set up voicemail for Gorgias Voice integrations
If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting. Requirements Available on all Helpdesk plans with the Voice Add-on Only Admins can enable voicemail All ...
Manage Gorgias Voice integrations
... and select an emoji, if you’d like. To change the phone number connected to the integration, click the dropdown menu under Phone number, then search for and select a phone number. To change the hours that the phone line is available, click the dropdown ...
Manage spam detection for Gorgias Voice
Spam and robocalls are a common disruption faced by teams with a customer service phone line. To help reduce time spent answering spam calls and direct more attention to your customers, you can enable spam detection on your Gorgias Voice integrations. When spam detection is enabled, potential spam ...
Contact methods in the Help Center
You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. Steps Enable the Chat widget 1. Navigate to Settings -> Channels -> Help Center - ...
Gorgias Voice and SMS coverage regions
With the Gorgias Voice and Gorgias SMS add-ons, you can add a phone number to Gorgias to contact your customers by phone, SMS, or WhatsApp message. Click the toggles next to each continent below to reveal which countries you can call or text from your ...
