Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Content Policy ...
When a customer calls your phone number, a banner will appear at the bottom of your helpdesk for your agents who can then choose to accept or decline the call. To receive calls in Gorgias, an agent must be set as Available in the bottom left corner. Even ...
When you try to add a phone number for the first time, you will receive an error - this is intentional and can be removed by reaching out to our Support team who will whitelist the account in up to 24 hours. You can't have two Voice ...
You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. Steps 1 ...
Make an outbound call Select Place Call from the main menu Enter a phone number using the dial pad Alternatively, search for an existing customer by typing their name or phone number into the field Use the dropdown menu to select the phone number you want to use to ...
... the Phone contact card 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Contact. 2. Toggle the Phone contact card option on. 3. Click on + Add Number and add a Phone integration (or several). 4. Click Save Changes.
Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement of service and optimize the workload. Metrics This report can be filtered by agents ...
Interactive Voice Response (IVR) triages inbound calls by providing callers with a menu of customizable options - to either forward their call to a selected phone number or play a message. Callers respond to the IVR menu with their dial pad by dialing numbers 1-9 and ...
