... human Gorgias trained e-com customer service agent, supported by artificial intelligence (Chat-GPT). You can choose between a fully AI powered customer service experience, a 100% HI (human intelligence) customer service team, or a hybrid customer service setup utilizing ...
... 24/7 automated support for common inquiries: AI answers common questions like tracking and cancellations anytime, improving efficiency and response speed. Smooth AI-to-human collaboration: VanChat answers basic questions and collects context before smoothly handing off to a human agent in Gorgias. Steps ...
If you're using Contact Reason as a managed Ticket Field, we'll pre-fill the field for you based on gathered AI learnings. Contact Reason is a custom field designed for e-commerce purposes - it allows customers to specify the reason for their ...
... is Always required or Always optional, any conditions that you’ve created to apply to these fields are ignored. The field must be set to Conditionally visible for active conditions to apply. How agents update ticket fields When your agents open a ticket, they can find and ...
... up and ready to go, doubling conversion rates and increasing shopping efficiency for a seamless customer experience. Automate common support queries - Improve your agent efficiency by automating the common agent queries. These queries can be related to common order tracking, cancellations, etc. Seamless handover to Gorgias ...
... your company Knowledge Base, Rules, Attributes, Brand Voice, etc. Automatically writes back to the customer with the correct answer. Create an Agent, add Agent Attributes and Rules, upload relevant data to your Stateset Knowledge Base, provide example Tickets and Stateset ReSponse will respond ...
... conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA (Conversational Quality Assurance) platform automates parts of the agent performance review process ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Syncly is an AI analysis-driven tool. With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals ...
