229 Results for "shopify"
ShipAid
... complaint your customer filed, the Ticket Widget will disappear. ShipAid only supports Shopify stores for the time being. It’s important that your Shopify store is integrated with Gorgias and ShipAid first, then you can integrate Gorgias with ShipAid. One ShipAid account can have multiple Shopify stores ...
Rules FAQs
... priority. How can I create a Rule that would trigger just for customers with Shopify data? The condition that would determine which customers have Shopify data (order history) vs the ones that don't is ticket customer data Shopify customer orders count is greater or equal ...
How AI Agent uses Vision to understand images
... status update. Product suggestions: a shopper attaches an image of a black hat. AI Agent identifies and shares an appropriate matching product from your Shopify catalog. Note: AI Agent's Vision applies to images that customers share in messages on supported channels. AI Agent cannot use Vision ...
Kangaroo Loyalty Rewards
... follow these instructions to enable the Kangaroo widget on the store: You need to also connect an eCommerce platform to the Kangaroo app (Shopify, Big Commerce, or Magento), in order for the app to work with Gorgias. Go to Settings>Apps & Integrations ...
Best practices: prepare Shopping Assistant for sales conversations
... handle sales conversations. If AI Agent doesn’t have knowledge on a topic, it will hand over the conversation to your team. Review Shopify product descriptions→ Shopping Assistant has access to your product catalogue through Gorgias’s integration with Shopify. Make sure your product descriptions are up ...
Aide AI Support Automation
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the simplest way to get accurate AI responses for agents to insert, automate repetitive macros, and use help ...
Convert triggers glossary
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
Macro templates
These are examples of commonly used Macros formatted for both Email and Chat. Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names, messages, variables, and Actions. Order Status Shipped Use case: Responding to a customer ...
