229 Results for "shopify"
Convert triggers glossary
... applicable only if one of Shopify customer triggers is used. By enabling it, you are allowing the Campaign to be shown to unregistered or Shopify customer that are not logged in, providing all other conditions set in the Campaign are met. Shopify customer triggers can be detected only ...
Macro templates
... , include info specific to the agent, the customer, and their order, tag the ticket, and cancel their last order in Shopify. Example: Edit address Use case: Responding to a customer who requests to change the shipping address of their last order when the ...
Macro Variables 101
... links. Date variables You can format the date using the moment.js syntax. Refund date formatted as Mar 22nd 18 {{ticket.customer.integrations.shopify.orders[0].refunds[0].processed_at|datetime_format("MMM Do YY")}} ...
Extend
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Extend’s post-purchase automation platform integrates with Gorgias providing agents the ability to view and action Extend customer claims ...
Coach AI Agent and give feedback to improve its responses
You can coach AI Agent by giving feedback on the tickets it answers. Your feedback helps AI Agent select the right knowledge sources to answer customer inquiries, and improves its ability to respond to similar questions in the future. Giving feedback also helps you troubleshoot AI Agent’s ...
Review your Convert campaign performance
As you start to run campaigns with Gorgias Convert, you can review the effectiveness of your campaigns by visiting the Campaign report. In the Campaign report, you can see how much revenue your Convert campaigns are generating for your store. Leverage data on impressions, engagements, and ...
Stateset ReSponse
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The Stateset ReSponse AI app uses state-of-the-art Artificial Intelligence and Robotic Process Automation to quickly and ...
Customize Chat Appearance
By navigating to Settings → Channels → Chat -> your Chat integration -> Appearance, you can change the look of your Chat widget to customize it for your brand. To the right, you'll see a preview of what your Chat will look like with the selected ...
