238 Results for "shopify"
Handle tickets in Gorgias
... relevant to resolving the customer’s inquiry, including the ticket and customer details, the customer timeline, and data from integrations like Shopify, BigCommerce, or Magento 2. Before you reply Before you get started on composing a response to your customer, take a moment ...
Review performance analytics for Shopping Assistant
... the Aggregation filter to group results by Day, Week or Month. If you have multiple stores, use the Store filter to change which Shopify store you want to see results from. Filter by channel. Narrow results to Shopping Assistant conversations on Email, Chat or SMS. Drill down ...
ShipAid
... complaint your customer filed, the Ticket Widget will disappear. ShipAid only supports Shopify stores for the time being. It’s important that your Shopify store is integrated with Gorgias and ShipAid first, then you can integrate Gorgias with ShipAid. One ShipAid account can have multiple Shopify stores ...
Multi-Language Support
... in a single Chat or a Multi-language single Chat. Flows Flows are only available to AI Agent subscribers. 1. Navigate to Automate → your Shopify store → Flows -> your Flow. 2. In the top right corner, you'll see a Language drop-down where you ...
Rules FAQs
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
Kangaroo Loyalty Rewards
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Enhance your customer service experience with Kangaroo's seamless integration with Gorgias. This powerful tool provides customer support agents with direct ...
Best practices: prepare Shopping Assistant for sales conversations
You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase ...
Convert triggers glossary
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
