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... used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email Customer email Customer name Customer last Shopify order Ticket fields Survey score Resolution time Number of agent messages Number of customer messages First response time Please note that if you export ...

Pinch AI

... All Apps Find Pinch AI on the list After selecting the app, click on the Connect App button Authorize the app Log in to Shopify and install your Pinch AI account Once the setup is complete, there will be an HTTP integration created: Once a ticket is ...

Create Actions: use advanced options to build custom Actions for AI Agent

... Action. Open the dropdown menu in the top-left corner, then select AI Agent. Click Support Actions. If you have more than 1 Shopify store connected to Gorgias, use the dropdown menu to select a store Select Create Custom Action Enter a name and description, then ...

Influence.io

... to one Gorgias account. The way to differentiate them is by the influenceio_shop_key field: This field is the shop key of an Influence.io account. For Shopify, it's the myshopify.com URL. And for BigCommerce, it's the store hash.

Create Guidance to give AI Agent custom instructions

... your connected apps. Learn how to write effective Guidance Click Create to finish. Make sure the In use by AI Agent toggle is enabled. Add Shopify variables to Guidance Variables are placeholders for specific data points that AI Agent can easily reference and understand—like Shopify orders tags, a ...

viaSocket

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing ...

Order statuses and possible shopper actions

This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal interface: Shipment Statuses Gorgias integrates with various e ...

Create winning Convert campaigns

Whether your goal is to educate customers, reduce cart abandonment, or increase average order value, having a clear strategy ensures your campaigns are targeted, impactful, and aligned with your business objectives. By following these best practices, you’ll be equipped to design campaigns ...