... support request. Textline is a tool that serves as a hub for e-commerce companies helping you centralize communication and syncing it with your Shopify or Magento setups. It can sync up your Textline conversations with the rest of their support workload in Gorgias. The Textline integration will create ...
... customers in your account. These profiles are created by the following methods: Imported - Customers are imported from an integration (like after integrating Shopify) Created manually - Customer profiles are created manually by agents Created automatically - Customers who contact your Support team (and have a ...
... profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data in your Shopify store, Gorgias will automatically link the person to their data, so you will be able to see all of the information in ...
... ratio, Topics with highest negative sentiment mentions, and a Feedback volume tracker across different channels. All will be based on your Gorgias and Shopify data, with a clear and easy overview that your CX Team can act on. Limitations Percepto supports Shopify and Shopify Plus stores only ...
... & Boost Engagement with CartConvert + Gorgias. Turn abandoned checkouts into recovered sales with real-time SMS outreach - fully integrated with Gorgias, Shopify, and BigCommerce. Unlike automated marketing tools, CartConvert enables live agents to reach 90% more high-intent shoppers without requiring prior ...
... action to ensure compliance with GDPR laws - deleting their customer profile will also delete any customer data from Gorgias. Deleting a customer profile from Gorgias doesn't delete it in other integrated apps eg. Shopify, Smile, Klaviyo, etc. or any information left in internal notes.
... are subject to change Shopping Assistant is a skill set that allows your AI Agent to autonomously help shoppers find and buy products from your Shopify store. When you enable AI Agent on Chat, Shopping Assistant proactively guides shoppers toward a purchase by answering product questions, making personalized ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
