90 Results for "sms"
Set up and go live with AI Agent
... to Gorgias, use the dropdown menu to select a store. Under Deploy, click SMS. Use the dropdown menu to select one or more SMS-enabled phone numbers to connect to AI Agent. Click Enable AI Agent on SMS. Click Save Changes to finish. Monitor and improve AI ...
KrispCall
... not available. The tags added only during the call are synced in Gorgias. Notes created will be synced but not updated and deleted. Limitations Even though there is a “Bulk SMS” section in KrispCall, this isn’t a feature that works with Gorgias at the moment.
Manage automatic ticket assignment in Gorgias
... , tickets will remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Aircall
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
