92 Results for "sms"
Handle incoming tickets
... a new ticket if a specific period of time has passed. This period of inactivity differs by channel (Email, Chat, Voice, SMS, and social channels). If you receive a reply before a closed ticket becomes inactive, the ticket will re-open and ...
Gorgias Voice call flow and IVR menu examples
... Default and Skip queue branch on your call flow. On the Skip queue branch, click the Add step icon, then select Send to SMS. Under Where should this call go, click the dropdown menu and select an SMS integration. Under Transition message, click the dropdown menu ...
KrispCall
... not available. The tags added only during the call are synced in Gorgias. Notes created will be synced but not updated and deleted. Limitations Even though there is a “Bulk SMS” section in KrispCall, this isn’t a feature that works with Gorgias at the moment.
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Aircall
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
AI Agent explained
Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
