90 Results for "sms"
Stay AI (Retextion)
... Settings → App Store → My apps as well as Settings → App Store → HTTP Integration: Test the integration 1. Opt-in to subscription management via SMS through your customer portal - you should receive an opt-in message and a welcome message. 2. Reply "Menu". 3. When ...
How AI Agent improves over time
... moment a change reaches your shoppers. It takes two forms. The first is turning AI Agent on for a channel (email, chat, SMS), typically a one-time event per channel. The second is deploying a change you've prepared in Train. Both make ...
Customize how AI Agent hands over to your team
... Agent asks the customer to confirm before handing over. If they decline, AI Agent continues the conversation. Yes — see Customize handover behavior on chat SMS AI Agent routes the conversation to your team. If Tell customers when handing over is on, AI Agent notifies the customer before transferring ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
