77 Results for "sms"
Manage automatic ticket assignment in Gorgias
... , tickets will remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from Chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, ...
Aircall
... means that you can’t use the same email from an existing user (admin, agent, supervisor, etc.): Aircall SMS We can only log Aircall SMS in Gorgias for the time being, but replying isn't an option yet. FAQs Are voicemails ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
Dondy
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Dondy is an AI-powered WhatsApp marketing and support for Shopify stores. Dondy helps Shopify stores turn WhatsApp into revenue. Recover ...
