92 Results for "sms"
Customize AI Agent's tone of voice
... real customer conversations. From the main menu, go to AI Agent, then select Test. Configure the channel (Email, Chat, or SMS) to match the channel you want to test. Type a question in the Ask a question field, then select Send. Review AI ...
Set up and use AI Agent on Chat
... To respond to shoppers with personal details, like order history or addresses, AI Agent will ask shoppers to sign in via email or SMS so that it can securely answer their inquiry. Learn more about shopper authentication. How AI Agent hands over Chats to live agents AI Agent ...
Set up and go live with AI Agent
... to Gorgias, use the dropdown menu to select a store. Under Deploy, click SMS. Use the dropdown menu to select one or more SMS-enabled phone numbers to connect to AI Agent. Click Enable AI Agent on SMS. Click Save Changes to finish. Monitor your AI Agent ...
Stay AI (Retextion)
... Settings → App Store → My apps as well as Settings → App Store → HTTP Integration: Test the integration 1. Opt-in to subscription management via SMS through your customer portal - you should receive an opt-in message and a welcome message. 2. Reply "Menu". 3. When ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
