To set up Email as a channel in Gorgias, you can connect your Gmail or Google workspace account to your Gorgias inbox. When you connect Gmail to Gorgias, you’ll receive new messages sent to your support email address directly in Gorgias. You can then send and ...
Here you'll find instructions for some of the most popular domain registrars. While all registrars are very similar, some of the steps might slightly differ but, no matter the differences, the values should be added in the same way. If you're having issues ...
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
With SLA report you can easily monitor adherence to Service Level Agreements to maintain high customer service standards. That way you can ensure consistent quality, which can be especially significant for small brands aiming for growth. Once you set up your SLAs, navigate to Statistics -> Support ...
Only available when using Shopify stores. Replacing email links with a Contact Form will help you reduce spam from bot crawls and enhance the automation and management of your customer inquiries - it detects mail-to links (links to an email address, for example, mailto: ...
There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...
If you're a Gorgias Automate subscriber, you'll have the option to enable the Order Management and Flows on your standalone Contact Form. That way you can deflect some of tickets and enable your customers to self-serve. If the shoppers couldn't find ...
SLA (Service Level Agreement) is a formalized internal policy/agreement that outlines the expected level of service provided to customers. It specifies the performance standards and service commitments that the teams must meet. These agreements are critical for managing customer expectations and ensuring high customer satisfaction. However ...
