52 Results for "span"
Default Tags
There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...
Order Management and Flows in Contact Form
If you're a Gorgias Automate subscriber, you'll have the option to enable the Order Management and Flows on your standalone Contact Form. That way you can deflect some of tickets and enable your customers to self-serve. If the shoppers couldn't find ...
SLA Best Practices
SLA (Service Level Agreement) is a formalized internal policy/agreement that outlines the expected level of service provided to customers. It specifies the performance standards and service commitments that the teams must meet. These agreements are critical for managing customer expectations and ensuring high customer satisfaction. However ...
WAX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
Agent Performance report
... team leaders can distribute work more efficiently and identify areas where team members can improve. In the report, you’ll find industry-standard metrics for customer support, including satisfaction scores, first response time, resolution time, ticket handle time, message sent, one ...
A2P 10DLC Registration
... proceeding doesn't affect Toll-Free SMS numbers - they're required to do their own Toll-Free verification. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-digit long code (10DLC) phone numbers. It ...
Open the Chat automatically
... background. You can make the Chat open automatically on page load by adding the gs_open_chat parameter to your URL (notice the gs_ which stands for Gorgias). The resulting store URL is now www.my-store.com?gs_open_chat.
