63 Results for "span"
WAX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
Add an email signature
An email signature is a block of text appended to the end of an email message that usually contains the agent's name, contact information, and your brand's website. In Gorgias, you can standardize the email signatures for each email integration. Requirements Available on ...
Understand AI Agent tags and ticket views
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias As AI Agent handles tickets, it automatically applies tags to reflect what it did and where the ticket stands. These tags power the ...
Measure support performance: Agents
... team leaders can distribute work more efficiently and identify areas where team members can improve. In the report, you’ll find industry-standard metrics for customer support, including satisfaction scores, first response time, resolution time, ticket handle time, message sent, one ...
A2P 10DLC Registration
... proceeding doesn't affect Toll-Free SMS numbers - they're required to do their own Toll-Free verification. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-digit long code (10DLC) phone numbers. It ...
Open the Chat automatically
... background. You can make the Chat open automatically on page load by adding the gs_open_chat parameter to your URL (notice the gs_ which stands for Gorgias). The resulting store URL is now www.my-store.com?gs_open_chat.
Customize Help Center appearance
... settings at any time, even after your Help Center is already published. Branding First, you can set your Brand name, add your Standard, White Logo, and Favicon (JPG or PNG). When it comes to logo size, the logo container has the following ...
