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CheckoutChamp

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Checkout Champ is a standalone single-step checkout and one-click upsell tool that works with every e-commerce ...

Daasity Analytics

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Daasity centralizes data from all your tools into a working data model and visualizes it into dashboards that provide insights for high ...

Adding values to a domain registrar

Here you'll find instructions for some of the most popular domain registrars. While all registrars are very similar, some of the steps might slightly differ but, no matter the differences, the values should be added in the same way. If you're having issues ...

Email integration FAQs

What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...

Other Email Providers

When integrating an email address into Gorgias via forwarding, your Spam emails won't be imported into Gorgias. This guide will help you integrate an email address hosted by a different provider than Gmail, Outlook/Microsoft, Zoho, or GoDaddy. If you have access to ...

SLA Report

With SLA report you can easily monitor adherence to Service Level Agreements to maintain high customer service standards. That way you can ensure consistent quality, which can be especially significant for small brands aiming for growth. Once you set up your SLAs, navigate to Statistics -> Support ...

Replace email links with Contact Form

Only available when using Shopify stores. Replacing email links with a Contact Form will help you reduce spam from bot crawls and enhance the automation and management of your customer inquiries - it detects mail-to links (links to an email address, for example, mailto: ...

Default Tags

There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...