57 Results for "span"
Order Management and Flows in Contact Form
If you're a Gorgias Automate subscriber, you'll have the option to enable the Order Management and Flows on your standalone Contact Form. That way you can deflect some of tickets and enable your customers to self-serve. If the shoppers couldn't find ...
WAX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
Understand AI Agent tags and ticket views
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias As AI Agent handles tickets, it automatically applies tags to reflect what it did and where the ticket stands. These tags power the ...
Agent Performance report
... team leaders can distribute work more efficiently and identify areas where team members can improve. In the report, you’ll find industry-standard metrics for customer support, including satisfaction scores, first response time, resolution time, ticket handle time, message sent, one ...
A2P 10DLC Registration
... proceeding doesn't affect Toll-Free SMS numbers - they're required to do their own Toll-Free verification. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-digit long code (10DLC) phone numbers. It ...
Open the Chat automatically
... background. You can make the Chat open automatically on page load by adding the gs_open_chat parameter to your URL (notice the gs_ which stands for Gorgias). The resulting store URL is now www.my-store.com?gs_open_chat.
Customize Help Center appearance
... settings at any time, even after your Help Center is already published. Branding First, you can set your Brand name, add your Standard, White Logo, and Favicon (JPG or PNG). When it comes to logo size, the logo container has the following ...
