This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Daasity centralizes data from all your tools into a working data model and visualizes it into dashboards that provide insights for high ...
To set up Email as a channel in Gorgias, you can connect your Gmail or Google workspace account to your Gorgias inbox. When you connect Gmail to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Here you'll find instructions for some of the most popular domain registrars. While all registrars are very similar, some of the steps might slightly differ but, no matter the differences, the values should be added in the same way. If you're having issues ...
With SLA report you can easily monitor adherence to Service Level Agreements to maintain high customer service standards. That way you can ensure consistent quality, which can be especially significant for small brands aiming for growth. Once you set up your SLAs, navigate to Statistics -> Support ...
... links will revert to the original mail-to link. How does this reduce spam? Spam is frequently sent by bot crawls that scan websites for email addresses to add to the spam list. By redirecting your emails to Contact Forms, this type of spam will be prevented.
There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...
If you're a Gorgias Automate subscriber, you'll have the option to enable the Order Management and Flows on your standalone Contact Form. That way you can deflect some of tickets and enable your customers to self-serve. If the shoppers couldn't find ...
SLA (Service Level Agreement) is a formalized internal policy/agreement that outlines the expected level of service provided to customers. It specifies the performance standards and service commitments that the teams must meet. These agreements are critical for managing customer expectations and ensuring high customer satisfaction. However ...
