137 Results for "span"
Measure helpdesk performance: Busiest times
... dark cell outside your business hours is demand arriving when nobody is scheduled. Note: Hours are shown in your own timezone. If your team spans regions, read the heatmap alongside the Store breakdown table on the Overview tab to understand which market is driving a peak. Tip: ...
Aide AI Support Automation
... approach, regardless of complexity. Support Multiple Languages: Aide is multilingual by default and supports common languages like English, French, German, Spanish, Portuguese, Dutch, Danish, Italian, and more! Steps From your Gorgias account, head to Settings → App Store → All ...
Measure channel performance: SMS
... 't. Click Save to keep that column set as your default. Filter the report Date and Aggregation are always visible. The date range can span up to 365 days. Click Add Filter to narrow by Integration, Tag, Agent, Assigned Team, Custom Field, Satisfaction score ...
Measure channel performance: Chat
... 't. Click Save to keep that column set as your default. Filter the report Date and Aggregation are always visible. The date range can span up to 365 days. Click Add Filter to narrow by Integration, Tag, Agent, Assigned Team, Custom Field, Satisfaction score ...
Measure channel performance: Social
... you do. Click Save to keep that column set as your default. Filter the report Date and Aggregation are always visible. The date range can span up to 365 days. Click Add Filter to narrow by Integration, Tag, Agent, Assigned Team, Custom Field, Satisfaction score ...
Measure channel performance: Email
Who can use this feature? All roles can view this tab — only admins and agents can save filters or add a chart to a dashboard All Helpdesk plans Can be used with any connected store The Email tab measures everything that arrives through your email addresses and contact forms ...
AI Agent by My AskAI
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. My AskAI is the ultimate easy-to-setup, affordable AI customer service agent for Gorgias. We're the ...
Set business and holiday hours for Gorgias support channels
Who can use this feature? Only admins can use this feature Available on Basic, Pro, Advanced and Enterprise plans Can be used with any connected store Set business hours to tell Gorgias when your support team is available, then schedule holiday hours to close or shorten ...
