209 Results for "tags"
Standalone Contact Form
... 's natively integrated with your helpdesk, which means it is synced with your customer database. The Rules you set up to auto-tag, auto-assign, or auto-respond also apply to tickets created via the standalone Contact Form. Steps 1. Navigate to Settings ...
Manage spam detection for Gorgias Voice
... potential spam calls. When an unknown number calls your helpdesk and is rated as spam, we’ll automatically add a call-spam tag to the ticket, and display a “Maybe Spam” label while the call rings, allowing agents to decide whether or not ...
Install Campaign bundle
... on the next page - this needs to be added to your store's code editor, right above the line that has the tag. Once the Campaign bundle is installed to your store, you will be able to create and manage campaigns. If you would like to ...
Formspree
... Sheets, Airtable, and more. When you connect Formspree to a Gorgias account, each form submission will add a new ticket auto-tagged with formspree to your support helpdesk, along with the contact name, email, and other data that you may consider important. Before ...
RechargeSMS (ElectricSMS)
... the Text via SMS option. By using that button, you can continue the conversation via SMS from the browser pop-up. The RechargeSMS Tag will be automatically added to your tickets for easier handling with Gorgias. When the ticket is closed in Gorgias, the ticket history isn ...
Chat Campaigns
... message in the ticket. This is useful when you want to set up Rules for your Campaigns - if you want to add a specific Tag to a ticket based on which campaign it's from, you can set up a Rule based on the message body since ...
Postcall
... sent out after calls are completed. Once a ticket is created in Gorgias and a survey is sent, the ticket will be auto-tagged with the Postcall survey Tag - only one ticket will be tagged, as only one survey will be sent, even though the ...
Parcel Panel
... Panel data reaches out, or an existing ticket is updated, the widget will populate automatically. Available properties inside the widget: Property nameTemplate tag Example shipment_status {{ event.shipment_status }} Delivered tracking_link {{ event.tracking_link }} ...
