20 Results for "zendesk"
Zendesk migration 101
... as well. Can I integrate my email with Gorgias and Zendesk at the same time? If you integrate an email address with Gorgias, Zendesk continuous import is enabled, and that email is integrated with Zendesk as well (or you're forwarding from it to Zendesk ...
Import Zendesk data into Gorgias
... date. Requirements Available on all Helpdesk plans Only Admins can import Zendesk data into Gorgias You need to be an Administrator or Account owner in Zendesk to complete the setup What to expect You can import tickets, macros, users, tags and ticket fields from Zendesk into Gorgias ...
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
... or Import from another provider.4. For example, if you're importing from Zendesk, you'll be prompted to provide your Zendesk API credentials, as well as your Email and Subdomain (if your Zendesk helpdesk link is https://yoursubdomain.zendesk.com ...
Migrate from non-Zendesk providers
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. Note: Have more than 500 tickets/month? ...
Social Media: Migrate a WhatsApp number to Gorgias
... used with any connected store If you've previously set up a WhatsApp Business Account (WABA) through another platform, such as Zendesk, Twilio, or 360dialog, use the migration wizard to move the number into Gorgias. The migration takes place in four steps: ...
Import and export Help Center articles
Your Help Center is most useful when it's full of answers — and you don't have to write every article from scratch. You can import articles in bulk from a CSV file or migrate content directly from another platform like Zendesk, HelpDocs, Re:amaze ...
Enable/disable channels
Enable any channels you'd like to use in Gorgias (Email, Chat, social) - instructions for each channel are below - and please check out our FAQ if you want to do this in phases. Enable channels in Gorgias Email Please don't import ...
Create a Help Center, Article, or Category
Only Admins and Leads can access, set up, and manage the Help Center integration. We'll go through how to set up a Help Center, create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1 ...
