18 Results for "zendesk"
Zendesk migration 101
... as well. Can I integrate my email with Gorgias and Zendesk at the same time? If you integrate an email address with Gorgias, Zendesk continuous import is enabled, and that email is integrated with Zendesk as well (or you're forwarding from it to Zendesk ...
Import Zendesk data into Gorgias
... date. Requirements Available on all Helpdesk plans Only Admins can import Zendesk data into Gorgias You need to be an Administrator or Account owner in Zendesk to complete the setup What to expect You can import tickets, macros, users, tags and ticket fields from Zendesk into Gorgias ...
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
... or Import from another provider. 4. For example, if you're importing from Zendesk, you'll be prompted to provide your Zendesk API credentials, as well as your Email and Subdomain (if your Zendesk helpdesk link is https://yoursubdomain.zendesk.com ...
Migrate from non-Zendesk providers
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. Note: Have more than 500 tickets/month? ...
WhatsApp Phone Number Migration
You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. Before you start To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: 1. Is this number ...
Enable/disable channels
... 2 years of email history before doing the Zendesk import and don't enable Email until you're ready to switch over from Zendesk to Gorgias, unless you can disable that email from Zendesk. Go to Settings → Channels → Email → Add New Email and decide whether you' ...
Create a Help Center, Article, or Category
... 5. Add articles and categories manually, select one of AI-generated suggestions or templates, or import your existing articles (CSV or Zendesk, HelpDocs, Re:amaze, and Intercom). Create an article As a public-facing channel, any information/files ...
Import articles from a CSV file
Articles can be written and formatted in a CSV file and uploaded to your Help Center. This makes auditing, updating, and managing Help Center content quick and easy. Download CSV If you're creating a Help Center for the first time, we recommend using one of ...
