39 Results for "bigcommerce"
BigCommerce Rules
Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that might look ...
BigCommerce 101
... account? Yes, one Gorgias account can have multiple BigCommerce stores. The installation process will have to be done on each store individually. However, one BigCommerce store can only be connected to one Gorgias account. Related articles Integrate BigCommerce BigCommerce Rules Create new order Duplicate order Refund order
BigCommerce Variables
... it manually into your message. Variables Customer name {{ticket.customer.integrations.bigcommerce.customer.first_name}} {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket ...
Integrate BigCommerce
You'll need to have Admin user permissions in both BigCommerce and in Gorgias to integrate BigCommerce with Gorgias. 1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click Find my account.You'll be redirected to Gorgias and see the ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent add-on (required to access automations) Can be used with BigCommerce and Magento stores Deprecated for Shopify integrations: Article Recommendations are not available for Gorgias accounts with connected ...
Alloy Automation
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Once you've connected Alloy, you'll be able to sync data from Shopify, BigCommerce, Klaviyo, ...
Duplicate an order
... level or order-level discounts Update billing and shipping addresses Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Duplicate order.3. Enter order details. 4. Select Draft or Paid order type. When creating a ...
Create a new order
New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order details. 4. Select Draft or ...
