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23 Results for "bigcommerce"

BigCommerce (legacy)

The legacy BigCommerce Integration has been deprecated as of October 1, 2022. If you wish to use BigCommerce with Gorgias, please install the current version of the app. If you still have the legacy Integration installed, you can safely remove it to avoid issues. You will not ...

BigCommerce Rules

Data from BigCommerce can be used in Rules. This enables you to automate processes based on BigCommerce customer and order information. For example, to send an auto-reply based on the status of the last order of a customer. Here's what that might look like: ...

BigCommerce 101

... allows you to perform the following tasks: View BigCommerce customer and order information in Tickets Easily access links to customer and order profiles Use BigCommerce variables inMacros Prioritize Tickets based on customer data and create other workflows by using BigCommerce customer data inRules Createandduplicateorders from your Gorgias dashboard Refundorders ...

BigCommerce Variables

... it manually into your message. Variables Customer name {{ticket.customer.integrations.bigcommerce.customer.first_name}} {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket ...

Integrate BigCommerce

To complete these steps you will need to have Admin user permissions in both BigCommerce and in Gorgias. If you do not have correct permission please see your Account Admin/Owner. Steps 1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click ...

Alloy

... to integrate Alloy with the Gorgias platform. Once you've connected Alloy, you'll be able to sync data from Shopify, BigCommerce, Klaviyo, ShipBob, and other apps to view customer data in one location. With Alloy you can: Send update messages to ...

Duplicate an order

... order-level discounts Update billing and shipping addresses Steps 1. Open or navigate to a ticket for the relevant customer. They must have a BigCommerce profile for orders to be duplicated using this method. 2. In the BigCommerce widget, click Duplicate order. 3. Enter order details. 4. Select ...

Create a new order

New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a Ticket for the relevant customer. They must have a BigCommerce profile orders to be created using this method. 2. In the BigCommerce widget, click Create ...