Managing your subscription

Updated 10 months ago by Chloe Kesler

How to find Subscription package details in Gorgias?

Once you are a Gorgias customer you can manage your subscription by going to "Settings" and then "Billing & Usage". Here you are able to see your payment history, billing cycle, billable usage, and you can also change your plan and update your payment information.

How to update the plan of my subscription?

You can update the plan of your subscription by going to the menu "Settings" -> "Billing & usage" and then click on the button "Update plan".

How to retry payments of unpaid invoices?

It might happen that we cannot pay one of your invoices automatically because your card has expired for example. In this case, you will have to update your payment method in the "Payment method" section of the "Billing & Usage" setting page, and then click on the "Retry payment" button of the invoice you want to pay.

If the payment succeeds, your subscription will be reactivated and you will be all set.

If the payment needs to be confirmed, you will be redirected to a secure page where you will have to enter a code sent by your bank on your phone to confirm this payment. Once the confirmation has been received by your bank, the payment will be authorized and your subscription will be reactivated.

If the payment fails, a notification including the reason why it failed will be displayed. According to the error message, you will be able to know what to change and try again.

How to confirm payments of unpaid invoices?

On 14 September 2019, new requirements for authenticating online payments have been introduced in Europe as part of the second Payment Services Directive (PSD2) to reduce fraud and make online payments more secure.

When a payment needs to be confirmed, we will send you an email with instructions to proceed. Via this email, you will be able to access a secure web page where you will have to enter a code that your bank sent you on your phone.

Reminders for payments requiring confirmation will be sent to the email set in the "Billing & Usage" -> "Billing details" section.

Example of an email reminder to confirm payment.

You can also confirm payments directly from the "Payment history" section in the "Billing & Usage" menu by clicking on the "confirm payment" button.

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