Use Actions with AI Agent to simplify and automate tasks that normally require human agents to make changes in 3rd-party tools
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or you
You can use a visual workflow builder to create custom Actions for AI Agent that align with your brand’s unique business needs and use cases. When you create an Action for AI Agent, select Advanced options to open a visual workflow builder. Brands th
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record
When you set up an Action for Shopify in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more. Using Actions to m
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key. You can use this A
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whe
Recharge is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skip
ShipStation is a third-party logistics (3PL) shipping platform that allows you to manage small parcel shipping for your online store. When you set up an Action for ShipStation in Gorgias, AI Agent can fully resolve requests from shoppers who want to
ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to m
ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipBob in Gorgias, AI Agent can fully resolve requests from your shoppers who want t
Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, l
Loop Subscriptions is a Shopify app that helps you manage subscription offerings on your store. When you set up an Action for Loop Subscriptions in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their curr
ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. When you set up an Action for ShipHero in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes t
