Business hoursUpdated 7 months ago

The Business hours setting allows you to set the days and times in which you have support representatives available to help your customers. 

It's being used in Rules and will determine whether your Chat widget will show as online or offline on your website.

Setup

You can access this section by navigating to Settings -> Account -> Business hours. 

Here, you'll be able to set your timezone and select different business hours for each day or use one of the group options for all weekdays, the weekend, or every day.

Chat online/offline status

The Chat status will always depend on your set Business hours: 

• Outside of business hours - the Chat will show up in offline mode
• During your business hours - the Chat will show up in online mode

During business hours autoresponder

After business hours autoresponder