Voice setup 101Updated 7 months ago
When you try to add a phone number for the first time, you will receive an error - this is intentional and can be removed by reaching out to our Support team who will whitelist the account in up to 24 hours.
You can't have two Voice integrations associated with the same phone number.
You can choose one of three types of number creation:
| Method | Description | Best use case |
|---|---|---|
| Native | Gorgias is your service provider and you're answering calls in Gorgias. | I'm happy to have a new phone number created for me. |
| Forwarding | You have an external service provider, calls are redirected to Gorgias through them. | I have an existing number (with a different provider) that I want to keep, but I want these calls to be answered through Gorgias. I don't want to change phone providers. |
| Porting | You migrate your service from an external provider to Gorgias - a one-time step that occurs during setup - and Gorgias becomes your service provider. | I have an existing number (with a different provider) that I want to keep. I want to switch providers to Gorgias. |
