222 Results for "chat"
Chat: Capture requests outside of business hours
... chats that are initiated outside of business hours are handled by AI Agent, rather than offline capture. Understand the offline capture workflow When your chat is offline, the chat widget on your store or website displays a message letting customers know that messages submitted while chat isn’ ...
Chat: Set up campaigns to proactively engage shoppers
... their current browser session. This resets if they switch browsers, use incognito mode, or clear their cache and cookies. The shopper opens the chat widget before the campaign triggers. Opening the chat cancels any pending campaigns for that session, but campaigns are eligible to appear again once ...
Chat: Customize chat appearance
The Appearance tab in the chat integration settings lets you control how your chat widget appears to shoppers on your store or website. You can customize the chat widget to match your brand, adjust the size and location of the chat widget, include a privacy policy, and ...
Chat: Set up Gorgias chat integrations
... subscription. Only the account owner and admins can set up chat. All users (except Observers) can respond to chat tickets. Wondering whether live chat is the right choice for your team? Check out Live Chat Support That Scales: A Guide for CX Teams. Installing Gorgias Chat ...
Chat: Make chat available in multiple languages
Gorgias chat integrations and automation features like flows, article recommendations and order management can be configured in multiple languages so that visitors to the store or website where chat is installed are shown content in the language that matches their browser language. Gorgias supports the following languages: English ...
Chat: Add a privacy disclosure
Clear and visible privacy disclosures are essential to building a trustworthy brand, which is why you should consider laying out your privacy disclosures to your shoppers the moment they open the chat. You can fully customize the text of the disclosure to reflect your unique privacy practices and/ ...
Chat: Configure chat preferences
The Preferences tab in the chat integration settings controls when shoppers are able to initiate a chat, how you communicate wait times, and how you collect shopper contact information. Use these settings to align the chat experience with your support workflow. Requirements Available on all Helpdesk plans Only ...
Chat: Deflect conversations with an automated interaction
Who can use this feature? The account owner, admins and leads All plans with AI Agent (required to access automation features) • Order management can be used with connected Shopify stores • Flows can be used with connected Shopify, BigCommerce and Magento stores • Article recommendations can be ...
