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When performing a BigCommerce refund in Gorgias, you can select the new status that will be assigned to the order once the refund is performed. When applying an order-level refund you can: Specify a custom amount that you want to refund. Choose your preferred refund method ...
Existing BigCommerce orders can be duplicated from within Gorgias, without needing to open a new tab/window. You can both create an exact duplicate, or duplicate and then modify the new order for your customer. The following adjustments are available with this action: Add or remove ...
New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order details. 4. Select Draft or ...
Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that might look ...
You'll need to have Admin user permissions in both BigCommerce and in Gorgias to integrate BigCommerce with Gorgias. 1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click Find my account.You'll be redirected to Gorgias and see the ...
You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. Before you start To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: 1. Is this number ...
This guide will help you to configure Outlook alias integrations in Gorgias. Ensure you’re logged into your Gorgias account as an Admin and logged into the Outlook account with alias(es) you're trying to configure. What is an alias? An alias is an ...
