Set Business Hours in Gorgias to define the days and hours your support team is available to respond to customer inquiries. Your Business Hours can be used in conditions when creating Rules, and they control when the chat widget on your website appears online to shoppers, as well ...
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
... a bot 1. Sign in to the Zoom web portal. 2. In the navigation menu, click AI Management then Virtual Agents. 3. In the Chatbots tab, click Add Chatbot and a pop-up window will appear. 4. In the pop-up window, specify the following ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
... , they'll be redirected to the Loop Returns portal as soon as they click the Return button on the next page. Shopper experience Chat 1. The customer accesses the Track and manage my orders section in your Chat. 2. They select Return an order. 3. Once they choose ...
A ticket is a customer's request raised to seek help in resolving issues concerning services, and products, or to respond to any questions they might have. The ticket could be raised via any of your support channels (Email, Chat, social media, SMS ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Dedicated Agents is a human Gorgias trained e-com customer service agent, supported by artificial intelligence (Chat-GPT ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Fini AI helps solve your support queries with Enterprise-Grade Agentic AI. Fini’s AI integration with Gorgias email → chat ...
