... , they'll be redirected to the Loop Returns portal as soon as they click the Return button on the next page. Shopper experience Chat 1. The customer accesses the Track and manage my orders section in your Chat. 2. They select Return an order. 3. Once they choose ...
A ticket is a customer's request raised to seek help in resolving issues concerning services, and products, or to respond to any questions they might have. The ticket could be raised via any of your support channels (Email, Chat, social media, SMS ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Dedicated Agents is a human Gorgias trained e-com customer service agent, supported by artificial intelligence (Chat-GPT ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Fini AI helps solve your support queries with Enterprise-Grade Agentic AI. Fini’s AI integration with Gorgias email → chat ...
... team on a ticket. Assignee user Selects the assigned user on a ticket. Channel Selects the channel through which the ticket is created. Email, Chat, Voice, and similar - the list will depend on the channels you have connected. Closed The time when the ticket was closed ...
... 's greyed out, it means that your Shopify app is up to date. 6. From your Gorgias dashboard, go to Settings → Channels → Chat. 7. Click Add Chat. 8. Customize your Chat, then click Add New Chat. 9. In Select a platform type, select Any other ...
... is an AI bot designed to hold natural and dynamic conversations with your customers - it helps you automate and improve customer service using AI chatbots on any platform. With this integration, your conversations will be pulled from Sidekick AI as tickets into Gorgias. From there you can respond ...
... intelligence to identify the preferences of each customer and outperforms rudimentary and rules-based product recommendations by 10X. When a customer reaches out via Chat asking for the latest arrivals, for example, you can use the Argoid Macro to send them product links that'll take ...
