248 Results for "chat"
Gorgias mobile app
... Mentioned in a Ticket - when one of your colleagues mentions you in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on ...
Answerbase
... product question and answer knowledge base that integrates with your e-commerce store. By using Answerbase, customers can directly engage with the Gorgias Chat via the Answerbase widget, creating Chat tickets in Gorgias. Customers can also post public questions on the website, which will then create ...
Signals
... -first Cloud Employee platform. Cloud Employees connect directly into Gorgias to enhance your customer experience — handling conversations across phone, email, SMS, chat, and social, all in real time. Powered by a multi-agent coordination system, Cloud Employees can complete complex, multi ...
Dotdigital
... insight and action. Using Dotdigital, brands can acquire, convert, and retain customers using multiple channels, including email, SMS, live chat, push notifications, and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale. Integrate Gorgias ...
AI FAQs: proactively answer shopper questions on your website
... or floating above chat. You can turn off AI FAQs at any time. Show AI FAQs floating above chat To show product questions floating above chat, enable the AI FAQs: floating above chat setting in Gorgias. Once turned on, product questions will appear above the chat widget ...
Best practices: prepare Shopping Assistant for sales conversations
... > Chat, select the chat integration you want, then go to Appearance to change the Chat widget position Does the widget clearly indicate that shoppers can use it to Chat → consider changing the Chat icon to include a label and message, like “Chat with us"
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Connect your AI assistant to the Gorgias MCP
The Gorgias Model Context Protocol (MCP) app allows your third-party AI assistant to access your Gorgias data and account, so they can read and analyze your helpdesk tickets, and audit and update your Gorgias settings. The instructions in this article outline how to connect ...
