... 's greyed out, it means that your Shopify app is up to date. 6. From your Gorgias dashboard, go to Settings → Channels → Chat. 7. Click Add Chat. 8. Customize your Chat, then click Add New Chat. 9. In Select a platform type, select Any other ...
... is an AI bot designed to hold natural and dynamic conversations with your customers - it helps you automate and improve customer service using AI chatbots on any platform. With this integration, your conversations will be pulled from Sidekick AI as tickets into Gorgias. From there you can respond ...
... intelligence to identify the preferences of each customer and outperforms rudimentary and rules-based product recommendations by 10X. When a customer reaches out via Chat asking for the latest arrivals, for example, you can use the Argoid Macro to send them product links that'll take ...
... tickets can be merged with any other ticket channel, but two Email tickets from different customers can also be merged. When it comes to Chat, both Chat tickets you wish to merge need to be from the same customer. Below you'll find steps on how to ...
... -> Your profile. Profile information and settings Personal information Your name Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general. Your email Your email address and the email you use to log in as a ...
... product question and answer knowledge base that integrates with your e-commerce store. By using Answerbase, customers can directly engage with the Gorgias Chat via the Answerbase widget, creating Chat tickets in Gorgias. Customers can also post public questions on the website, which will then create ...
... insight and action. Using Dotdigital, brands can acquire, convert, and retain customers using multiple channels, including email, SMS, live chat, push notifications, and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale. Integrate Gorgias ...
... conversation, you want Chat to be inviting and obvious Is Chat being covered by other apps on the page? → go to Settings > Chat > Appearance to change the Chat widget position Does the widget clearly indicate that shoppers can use it to Chat → consider changing the Chat ...
