554 Results for "chat"
Sidekick AI
... is an AI bot designed to hold natural and dynamic conversations with your customers - it helps you automate and improve customer service using AI chatbots on any platform. With this integration, your conversations will be pulled from Sidekick AI as tickets into Gorgias. From there you can respond ...
Argoid
... intelligence to identify the preferences of each customer and outperforms rudimentary and rules-based product recommendations by 10X. When a customer reaches out via Chat asking for the latest arrivals, for example, you can use the Argoid Macro to send them product links that'll take ...
Score AI
... performance optimization for customer experience teams through artificial intelligence. Our platform automatically evaluates every customer interaction - whether voice calls, email exchanges, live chat, or social media messages - using intelligent scorecards that adapt to your unique workflows and compliance requirements. Empower agents with AI-driven ...
Merge tickets
... tickets can be merged with any other ticket channel, but two Email tickets from different customers can also be merged. When it comes to Chat, both Chat tickets you wish to merge need to be from the same customer. Below you'll find steps on how to ...
Your profile
... -> Your profile. Profile information and settings Personal information Your name Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general. Your email Your email address and the email you use to log in as a ...
Gorgias mobile app
... Mentioned in a Ticket - when one of your colleagues mentions you in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on ...
Train your Article Recommendations (Retired)
... , including your help center articles, in a more conversational and natural way. Get started with AI Agent. When you enable Article Recommendation in Chat, Gorgias' AI automatically recommends articles from your Help Center to answer shopper's questions. You can Train the AI to improve ...
Answerbase
... product question and answer knowledge base that integrates with your e-commerce store. By using Answerbase, customers can directly engage with the Gorgias Chat via the Answerbase widget, creating Chat tickets in Gorgias. Customers can also post public questions on the website, which will then create ...
