... tickets can be merged with any other ticket channel, but two Email tickets from different customers can also be merged. When it comes to Chat, both Chat tickets you wish to merge need to be from the same customer. Below you'll find steps on how to ...
... -> Your profile. Profile information and settings Personal information Your name Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general. Your email Your email address and the email you use to log in as a ...
... product question and answer knowledge base that integrates with your e-commerce store. By using Answerbase, customers can directly engage with the Gorgias Chat via the Answerbase widget, creating Chat tickets in Gorgias. Customers can also post public questions on the website, which will then create ...
... insight and action. Using Dotdigital, brands can acquire, convert, and retain customers using multiple channels, including email, SMS, live chat, push notifications, and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale. Integrate Gorgias ...
... a Shopify store connected to Gorgias AI Agent is not supported on BigCommerce, Magento or WooCommerce stores You must have AI Agent enabled on Chat You can install Chat on any page of your website, including the Shopify checkout and thank you pages. Adaptive conversations with shoppers Like ...
... an available language for your Chat, the shopper will see suggested product questions in their preferred language. If the shopper’s browser language does not match an available on your Chat widget, we will not show suggested product questions. You can add languages in your Chat settings.
... information Billing information Payment information FAQs Once the shopper starts a Chat with an agent and it's still ongoing, when will the Chat revert to the Order Management portal? Once the customer starts a Chat with you, they'll still be able to go ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Albus, you can build a comprehensive knowledge base from all your support tickets in Gorgias along with your data on ...
