Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Automations like Order Management are only available for accounts with an active AI Agent subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an ...
... Apply. 5. Then click Save & Publish in the upper right corner. 6. To finalize the steps, you’ll need to embed the Chat in Shopify. Once the setup is complete, you should see the Manifest Assistant chat window, but there won't be an ...
... , and go to Settings -> Integrations -> Chat. 2. Click + Add New in the top right corner to create a dedicated chat widget for Zowie. 3. On the next screen select Any other website. 4. Click Add New Chat. 5. Go to Installation and copy applicationId ...
... Will Convert slow down the website's performance? Convert has a minimal impact on your website loading speed. It's triggered via Chat, so the impact will depend on how your Chat integration was installed. If you installed your chat with the Quick installation for Shopify ...
... time in case of any technical issues might be a bit longer than for a regular support request. Mercuri is a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS. Pricing starts ...
... is enabled, your customers will have to go through an automated interaction before they'll be able to send you a message via Chat. For example, they'll be prompted to use the Flows and they'll be able to send a Chat message or ...
