217 Results for "chat"
AI Agents by Eesel
... your Shopify store. Simply contact us either through the dashboard or by emailing us at [email protected]. How do I embed the AI chat? In a few minutes, you can have an AI chat embedded inline in your website. Simply follow these steps: Log into ...
Why AI Agent closes or snoozes tickets without responding
... ticket automatically after a set period of time: three days for email, Facebook Messenger, and Instagram DMs, or 10 minutes for chat and SMS. What you can and cannot change The close and snooze behaviors described above are built in. They can't be turned ...
Explore AI Agent performance by ticket topic
... as well as tickets that the AI immediately handed over because of a listed handover topic in your settings. Connect AI Agent to Email and Chat to increase your coverage rate Automated interactions → the number of interactions that AI Agent fully automated without agent intervention learn about Automated interactions Success ...
Find and install apps for your Gorgias account
Who can use this feature? Admin roles All plans Apps connect the tools you use everyday to Gorgias — including support channels like Gmail, Outlook, and WhatsApp, and ecommerce tools like Shopify and Klaviyo. The App Store is where you find, install, and manage these ...
Flow steps (triggers, options, ends)
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
Parabola
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Parabola is an AI-enabled workflow automation tool that helps support, CX, and operations teams turn messy, manual ...
Review your AI Agent performance
Who can use this feature? All roles can view and filter analytics All plans with the AI Agent subscription Can be used with Shopify stores connected to Gorgias The AI Agent report gives you a focused view of how AI Agent is performing across your stores. It covers both ...
How AI Agent improves over time
Who can use this feature? All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent isn't something you set up once and walk away from. It's a system you work with over time, and the more deliberately you ...
