... them as the ticket's customer if you recognize them later. We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. Once you have the customer ...
... the customer shopping journey and drive greater LTV by leveraging one of the highest engaged and underutilized marketing channels on your storefront, the support chat. Benefit from Continuously Optimized Recommendations: Let Rebuy do the hard work for you! Intelligent recommendations mean the products we surface to your ...
... Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, Voice, Facebook, WhatsApp, and so on...) No data is shown for the past 72 hours Customer interactions are only ...
... survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets? No - surveys are only sent to Email and Chat tickets. What happens with Satisfaction ...
... post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you respond to ...
... your Shopify discount code editor later for reference When adding a discount code, the behavior depends on the channel you're using: Chat and Email The shopper will receive a hyperlink in the form of https://example.com/discount/ and they can ...
Shopify is a complete e-commerce solution that allows you to sell your goods online. By integrating Shopify with Gorgias you can: Perform Shopify actions such as refund, duplicate, create, and cancel order. Display the customer profile and their latest orders when you receive a ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. AI Support Agent by My AskAI is the ultimate easy-to-setup, affordable AI customer support agent for Gorgias ...
