549 Results for "chat"
Best practices and templates for Views
... to any agents. Channel-specific Views Views from this section show all tickets that came in through specific channels so live channels (like Chat and FB Messenger) can be prioritized and handled as they come in. SLA Views You can separate your tickets based on the time ...
Octocom
... appear on the website, you will also need to integrate a Shopify store by selecting a paid subscription, as well as embed the chat on the website. To add the chatbot to the website, subscribe a Shopify store, then follow these steps: Shopify admin- ...
Order Management: create a new scenario to report order issues
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
Dondy
... will appear, where you can also disconnect the app: Whenever a customer sends a WhatsApp message, it will appear in the Dondy chat application. At the same time: A new customer is created in Gorgias (if the customer does not already exist). A new ...
Frate Returns & Recommerce
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
Review performance analytics for Shopping Assistant
... Store filter to change which Shopify store you want to see results from. Filter by channel. Narrow results to Shopping Assistant conversations on Email, Chat or SMS. Drill down to review Tickets → select stats like Conversations, Success Rate, and Discounts Offered to see the list of tickets ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Tickets Sidebar 101
The tickets sidebar to the left shows your Views and Sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of Views, usually grouped by the team, brand, or channel. You can choose to display our default ...
