... automations: abandoned carts, back-in-stock alerts, post-purchase NPS, tracking links, and more. No-code chatbots designed to engage customers and drive sales. Seamless CMS, CRM, and support system integration (Shopify, Crisp, Gorgias, Zendesk ...
... you use within your e-commerce store. For example, if you have 2 Shopify stores integrated into Gorgias and each store is utilizing Chat, a support email address, and each has a social media account integrated, then this would mean you have a total of ...
... Shopify Apps - Postscript, Klavio, Tapcart, etc. Every Conversation Recorded - Postscript, Klavio, Tapcart, etc. Once integrated, the Chat assistant will be present on the store Chat. You can create a flow and, once your client engages, a ticket will be ...
... agent independently - if agents want to answer Chats first, they won't be assigned more Email-like tickets to replace the Chat-like tickets they’ve closed. They will only be served Chat-like tickets until there are no unassigned Chat-like ...
... through your Shopify discount code interface, by tracking active codes and those already used by shoppers. Steps 1. Go to Convert -> your chat integration -> Campaigns 2. Click on one of Create Campaign buttons in the upper right corner or edit one of your existing Campaigns ...
... - Return portal Use case: Automatically sends customers a link to the returns portal if they make a return request via Order Management in Chat. This Rule is triggered by automation in Order Management and uses a Macro as the reply message - customers will only be sent the ...
... integration under Settings -> Productivity -> Macros - a total of 10 Macros will be created: Konnektive Refund Macro: Allows your Chat agents to issue a refund for a particular order. Can choose between full and partial refunds. Konnektive Shipping Address Change Macro: Allows your ...
You can customize Views to match your preferences and use various filters to group and manage your tickets effectively. Their primary purpose is to guide your workflow, directing agents to handle tickets in a specific order - starting with one View before moving on to others. They can also ...
