222 Results for "chat"
Instagram Direct Messages FAQs
... like story mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket notifications will show up on the navigation bar - similar to Chat and Facebook Messenger ...
Enable AI Agent on SMS
... Agent adapts your tone of voice instructions to match the short, conversational format of text messages, the same way it adjusts messages for chat and social media. AI Agent's replies can be up to 1,600 characters. Longer replies are automatically divided into multiple text ...
Export tickets from Gorgias
... Message body text Metrics: FRT Resolution time Ticket created time Ticket closed time Ticket channel CSAT score and survey date Page from where a chat ticket was initiated Billable tickets & revenue statistics Converted tickets Total spent per customer Billable tickets Ticket fields Overall list of fields Ticket fields ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
Aide AI Support Automation
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the simplest way to get accurate AI responses for agents to insert, automate repetitive macros, and use help ...
Filter data in reports and dashboards
Who can use this feature? All roles can view and filter analytics, but only the Owner, Admins, and Leads can create saved filters and pin defaults All Helpdesk plans Filters let you refine the data shown in your Analytics reports and dashboards. You can also save ...
Community
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
Analyze your Flows drop-off performance
After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addressing areas ...
