248 Results for "chat"
Konnektive
... integration under Settings -> Productivity -> Macros - a total of 10 Macros will be created: Konnektive Refund Macro: Allows your Chat agents to issue a refund for a particular order. Can choose between full and partial refunds. Konnektive Shipping Address Change Macro: Allows your ...
Best practices and templates for Views
... to any agents. Channel-specific Views Views from this section show all tickets that came in through specific channels so live channels (like Chat and FB Messenger) can be prioritized and handled as they come in. SLA Views You can separate your tickets based on the time ...
Octocom
... appear on the website, you will also need to integrate a Shopify store by selecting a paid subscription, as well as embed the chat on the website. To add the chatbot to the website, subscribe a Shopify store, then follow these steps: Shopify admin- ...
Change AI Agent's name
... 's name. SMS — in AI Agent > SMS, configure a footer that AI Agent appends to the first message in each SMS conversation. Chat — the chat widget displays a link to your privacy policy. When AI Agent is enabled on chat, Gorgias automatically adds "This chat ...
Dondy
... will appear, where you can also disconnect the app: Whenever a customer sends a WhatsApp message, it will appear in the Dondy chat application. At the same time: A new customer is created in Gorgias (if the customer does not already exist). A new ...
Order Management: create a new scenario to report order issues
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
Frate Returns & Recommerce
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
Tickets Sidebar 101
... that they require an immediate response. With Auto-Assignment and your status set to Available -> the Live chats section includes all open chat-like conversations that are assigned to you. With Auto-Assignment off and your status set to Available -> the Live chats ...
