... used, the reply will be sent via the same channel the message has been received. That means that this Action applies to Email, Chat, and social media tickets, but it won't work on Voice tickets. This Action will automatically make your ticket billable, ...
... automations: abandoned carts, back-in-stock alerts, post-purchase NPS, tracking links, and more. No-code chatbots designed to engage customers and drive sales. Seamless CMS, CRM, and support system integration (Shopify, Crisp, Gorgias, Zendesk ...
... you use within your e-commerce store. For example, if you have 2 Shopify stores integrated into Gorgias and each store is utilizing Chat, a support email address, and each has a social media account integrated, then this would mean you have a total of ...
... Shopify Apps - Postscript, Klavio, Tapcart, etc. Every Conversation Recorded - Postscript, Klavio, Tapcart, etc. Once integrated, the Chat assistant will be present on the store Chat. You can create a flow and, once your client engages, a ticket will be ...
... agent independently - if agents want to answer Chats first, they won't be assigned more Email-like tickets to replace the Chat-like tickets they’ve closed. They will only be served Chat-like tickets until there are no unassigned Chat-like ...
The best way to prevent misuse and track the success of your Campaign discount codes is to create unique codes with a limited expiration date. You can generate unique Shopify codes directly in Gorgias and use them in your Convert Campaigns to initiate hard-to-miss opportunities for ...
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
