... automations: abandoned carts, back-in-stock alerts, post-purchase NPS, tracking links, and more. No-code chatbots designed to engage customers and drive sales. Seamless CMS, CRM, and support system integration (Shopify, Crisp, Gorgias, Zendesk ...
... Returns integration Report Order Issue (Order Management) Report Order Issue 101 Default scenarios Article recommendations Article Recommendations 101 Set up Article Recommendations in Chat and Email Autoresponders Autoresponder Rules 101 Configure auto-close spam emails Autoresponder Configure send tracking information email Autoresponder Configure return request emails Autoresponder ...
... you use within your e-commerce store. For example, if you have 2 Shopify stores integrated into Gorgias and each store is utilizing Chat, a support email address, and each has a social media account integrated, then this would mean you have a total of ...
... Shopify Apps - Postscript, Klavio, Tapcart, etc. Every Conversation Recorded - Postscript, Klavio, Tapcart, etc. Once integrated, the Chat assistant will be present on the store Chat. You can create a flow and, once your client engages, a ticket will be ...
... agent independently - if agents want to answer Chats first, they won't be assigned more Email-like tickets to replace the Chat-like tickets they’ve closed. They will only be served Chat-like tickets until there are no unassigned Chat-like ...
... through your Shopify discount code interface, by tracking active codes and those already used by shoppers. Steps 1. Go to Convert -> your chat integration -> Campaigns 2. Click on one of Create Campaign buttons in the upper right corner or edit one of your existing Campaigns ...
... - Return portal Use case: Automatically sends customers a link to the returns portal if they make a return request via Order Management in Chat. This Rule is triggered by automation in Order Management and uses a Macro as the reply message - customers will only be sent the ...
... see more specific results. You can filter the data by time (up to a maximum timeframe of 1 year) and by channel: Chat, Help Center, Contact Form and Email. Selecting the date and channel filters at the top of the Automate Overview report Limitations You ...
