... place callers on hold. Make a call from a ticket 1. Go to a ticket where the relevant customer has been set. 2. From the channel selector above the reply box, select Phone. 3. Click on the Call button under the customer's phone number that'll ...
... the ticket itself won't be displayed on the Revenue statistics page. You can adjust your Statistics view by the relevant integration, ticket channel, ticket tags, or the period that you want to check in the upper-right corner of the dashboard. If you have ...
... user, it'll just be a part of your overall statistics. If you'd like to keep the data, you can change the user's login email to a random email address. That way the person the user profile belonged to won't be ...
... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
... permissions Create a new Guidance You can create up to 40 Guidance for AI Agent per store connected to Gorgias. Each Guidance has a 5000 character limit. Although AI Agent can read and understand multiple languages, we recommend that you write Guidance in English for optimal results. Go to ...
... "{{ticket.status}}", "assignee": "{{ticket.assignee_user}}", "channel": "{{ticket.channel}}", "name": "{{ticket.customer.name}}" ...
... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
... call recordings or voicemails left, if those options are enabled for that phone number. Call events after the call Voice ticket assignment Unlike other channels, agents will be routed Voice tickets even if they have the maximum number of tickets assigned to them. The only time an available ...
