555 Results for "chat"
HTTP request step in Flows
... body Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels. By default, HTTP step will create two branches Success - triggered when the request is successful, moving to the next step Error ...
Review automation performance by feature
... In the Performance by feature report, you can filter results by store (if you have more than one connected to Gorgias) to change your view of the data. You can also select CSV to export results from different parts of the report to a spreadsheet (you ...
Make outbound calls
... place callers on hold. Make a call from a ticket 1. Go to a ticket where the relevant customer has been set. 2. From the channel selector above the reply box, select Phone. 3. Click on the Call button under the customer's phone number that'll ...
Revenue Statistics
... the ticket itself won't be displayed on the Revenue statistics page. You can adjust your Statistics view by the relevant integration, ticket channel, ticket tags, or the period that you want to check in the upper-right corner of the dashboard. If you have ...
Delete a user
... user, it'll just be a part of your overall statistics. If you'd like to keep the data, you can change the user's login email to a random email address. That way the person the user profile belonged to won't be ...
Smile
... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
Segment
... "{{ticket.status}}", "assignee": "{{ticket.assignee_user}}", "channel": "{{ticket.channel}}", "name": "{{ticket.customer.name}}" ...
A2P 10DLC Registration
... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
