529 Results for "chat"
Macros: Create and manage macros
... Select Workflows. In the menu, locate Tools, then select Macros. To edit: click the macro name to open it, make your changes, then click Save changes. To duplicate: hover over the macro row and click the Duplicate icon. A copy will be created which ...
Available phone numbers on Gorgias
... can be easily distinguished from local numbers. Mobile numbers are not available for every country. Toll-free numbers These phone numbers are free of charge to call from the caller's side. The receiving party pays charges on behalf of their customer to receive calls. Toll-free ...
Okendo
... section. 4. Click the Edit icon. 5. Add the name of your Gorgias account to the Account FAQ When the Okendo Review Reply macro is applied, if the ticket has been closed for over 24 hours, Okendo changes will be ignored. Okendo keeps message logs for 3 months.
Templates for one-step Flows
... can track it using the order tracking number sent in your confirmation email. Can I cancel or change my order? You can cancel or change your order within [time. Example: 24 hours] of placing it. If you want to cancel or change your order, you ...
Prestashop by BlueAnt
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Prestashop is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart ...
Add your team to Gorgias
To give your support agents the ability to read and respond to your customer tickets, you’ll need to add them to Gorgias. Admins can invite users to Gorgias via email, or enable auto-join to allow users with specific email domains to sign up, ...
Use A/B split tests to create effective campaign messaging
You can use A/B testing with your Convert campaigns to compare how different versions of your campaigns perform with shoppers who visit your store. A/B testing allows you to take a data-driven approach to connecting with your customers. When you set up and run ...
Default scenarios
The Report Issue feature comes with 6 pre-defined scenarios and a fallback used when an order doesn't meet any other scenario (the status is unavailable). All scenarios can be edited or removed and new scenarios can be created anytime. Scenarios Refunded This scenario reports ...
