551 Results for "chat"
A2P 10DLC Registration
... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
Switch from an email integration to email forwarding
... 1: Delete the existing integration From your helpdesk, click the Settings icon in the bottom-left corner. In the sidebar, locate Channels, then select Email. Select an email address from the list, then click Delete Integration. Click Confirm. Step 2: Re-add ...
Create Guidance to give AI Agent custom instructions
... permissions Creating a new Guidance You can create up to 100 Guidance for AI Agent per store connected to Gorgias. Each Guidance has a 5000 character limit. Although AI Agent can read and understand multiple languages, we recommend that you write Guidance in English for optimal results. From the ...
Import Zendesk data into Gorgias
... closed, and all other statuses will be imported as open. Your active macros will be imported; however, only reply text and status change macro actions are supported in Gorgias. Macros with unsupported actions will be imported with an empty actions list. Users are imported based on whether ...
AI Library
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> AI Library. The page is divided into two sections. On the left, there's a list ...
Translate tickets in Gorgias
... , locate Profile, then select Your profile. Scroll to Ticket translation settings, then click the toggle next to Enable ticket translations. Click Save Changes. Select a default translation language Select a default translation language that will apply to all tickets written in languages you don’t know ...
Surveywell
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Surveywell is a customer satisfaction survey made for eCommerce support. It's also an advanced CSAT for WhatsApp, Instagram, ...
Drill-down
If you want to find out why a metric has a certain value, you can see the tickets that were used in computing. The drill-down feature is available for all metrics in the Support Performance Overview. The numbers will turn blue on hover. How it works When ...
