549 Results for "chat"
How Metrics are Calculated
... 't be included since the ticket was trashed during the period: Workload per channel This graph shows the total number of tickets per channel your team had to handle during the chosen period. This is calculated as the sum of Open Tickets and Closed Tickets for each channel ...
viaSocket
... 8. Now you can configure this action by setting up the status of the ticket that would be created, the subject line, the channel via which it will be created, etc. Once you’re happy with your configuration, simply click the red ‘Done’ ...
Voice FAQ
... won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for the customers. Our agents are located in a country other than where our phone number is based. Will I be charged ...
Gorgias Academy
Gorgias Academy is a free resource designed to help you master all things Gorgias. Choose from a variety of courses that will help you accelerate your onboarding process, improve adoption, reduce time to value, and scale your team’s success. Visit Gorgias Academy Access Gorgias Academy ...
Rule Glossary: E-commerce
Shopify Shopify Last Order Created Date This part of the Rule will only be looking at when an order was created - this condition can help you target Shopify customers who made their order more than 5 days ago (that have still not been fulfilled). Financial Status Financial ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
AI Agent Action: Send return shipping status from Loop Returns
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whether the ...
