554 Results for "chat"
Set up custom SSO for Gorgias
... For example, if Okta is your IdP, your provider URL might look something like companyname.okta.com Click Add SSO Provider. Click Save changes. What to expect after SSO is enabled When SSO is enabled, your users will see the a Continue with [SSO Provider] ...
Manage Recharge subscription via Flows
... to Ask for feedback - you can leave it like that so the customer can ask for additional assistance if needed. Alternatively, you can change it to End interaction so the customer will have to leave the Flow to ask for further assistance. Update shipping address 1. Select Collect ...
Review customer history in Gorgias
... that appear in the timeline are linked by the contact email address provided by your customer. Sometimes, a customer might reach out from a channel that doesn’t require an email address (like Instagram DMs), or from a different email address than they’ve ...
How Metrics are Calculated
... 't be included since the ticket was trashed during the period: Workload per channel This graph shows the total number of tickets per channel your team had to handle during the chosen period. This is calculated as the sum of Open Tickets and Closed Tickets for each channel ...
viaSocket
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing ...
Gorgias Academy
Gorgias Academy is a free resource designed to help you master all things Gorgias. Choose from a variety of courses that will help you accelerate your onboarding process, improve adoption, reduce time to value, and scale your team’s success. Visit Gorgias Academy Access Gorgias Academy ...
Rule Glossary: E-commerce
Shopify Shopify Last Order Created Date This part of the Rule will only be looking at when an order was created - this condition can help you target Shopify customers who made their order more than 5 days ago (that have still not been fulfilled). Financial Status Financial ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
