... up automatic email forwarding. If you’d like to bring previous email interactions with a customer into your helpdesk, you can import the conversation history from your external email provider. Requirements Available on Basic, Pro, Advanced and Enterprise plans Only Admins can import data into Gorgias ...
... request. VanChat is a GPT-powered AI assistant built for Shopify merchants to engage shoppers, answer product-related questions, and drive conversions through real-time conversation on product pages. It handles pre-sale inquiries, recommends products, and resolves common customer doubts instantly ...
... all events Print ticket Mark as spam Delete Merge ticket You can merge tickets about the same issue from the same customer to keep the conversation flow easier. Check out our article on merging tickets here. Mark as read/unread This feature works similarly to the option in your ...
... by TalentPop integrates OpenAI's GPT-4 with Gorgias to boost agent productivity and elevate response quality. It analyzes recent customer-agent conversations and offers context-aware reply suggestions, grammar corrections, tone adjustments, translations, and content rewrites, all with a single ...
... human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “Bot ...
... shopper enters a valid code, the conversation continues. AI Agent is able to provide information about their order history and other personal details. Abandoned conversations on Chat Sometimes shoppers begin a conversation on Chat and become inactive after AI Agent has responded. In these cases, conversations are considered ...
... helpdesk. When customers send an SMS to your store, you'll automatically be able to see their e-commerce history, past conversations, and other integration data. SMS tickets aren't counted towards your regular ticket limit, but are being allocated to their dedicated ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Parcel Panel post-purchase solution is specially designed for millions of Shopify & WooCommerce DTC brands, reducing your after- ...
