... and Ask anything input. Customer engagement settings proactively nudge shoppers to start a chat with Shopping Assistant and help them find information naturally in a conversational format. Once a shopper starts a chat, Shopping Assistant intelligently adapts the conversation to ask personalized questions, share product details, and ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. Automatically log all conversation activity ...
... AI Agent responds to customer emails with personalized, high-quality answers — freeing up valuable time for your team to focus on more impactful conversations. When AI Agent receives a question from a shopper, it decides whether it can reply with a relevant response, complete an action ...
... all events Print ticket Mark as spam Delete Merge ticket You can merge tickets about the same issue from the same customer to keep the conversation flow easier. Check out our article on merging tickets here. Mark as read/unread This feature works similarly to the option in your ...
... Next gives e-commerce operators the tools to unlock profitable growth, with fully customizable marketing funnels, checkouts, and upsell paths. Boost conversion rates, increase AOV, and build long-lasting, personalized customer relationships. With Gorgias and 29 Next, you can sync customer ...
... human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “Bot ...
... helpdesk. When customers send an SMS to your store, you'll automatically be able to see their e-commerce history, past conversations, and other integration data. SMS tickets aren't counted towards your regular ticket limit, but are being allocated to their dedicated ...
... specially designed for millions of Shopify & WooCommerce DTC brands, reducing your after-sales costs, keeping customers satisfied, and driving revenue conversion. Your support team will be able to check the order status right from your Gorgias ticket system, easily handling WISMO without clicking elsewhere ...
