184 Results for "convert"
Octocom
... human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “Bot ...
Create and manage customer fields
... from ticket-to-ticket, so your agents have full context about the person they’re helping right alongside the current ticket conversation. Requirements Available on all Helpdesk plans Only Admins can create and manage customer fields All roles can fill out customer fields Create customer fields ...
Parcel Panel
... purchase solution is specially designed for millions of Shopify brands, reducing your after-sales costs, keeping customers satisfied, and driving revenue conversion. Your support team will be able to check the order status right from your Gorgias ticket system, easily handling WISMO without clicking elsewhere ...
Set up and use AI Agent on Chat
... shopper enters a valid code, the conversation continues. AI Agent is able to provide information about their order history and other personal details. Abandoned conversations on Chat Sometimes shoppers begin a conversation on Chat and become inactive after AI Agent has responded. In these cases, conversations are considered ...
SMS add-on 101
... helpdesk. When customers send an SMS to your store, you'll automatically be able to see their e-commerce history, past conversations, and other integration data. SMS tickets aren't counted towards your regular ticket limit, but are being allocated to their dedicated ...
Simplesat
... , NPS, & 5-star feedback! Add CSAT, CES, 5-star, NPS, or custom surveys to Gorgias conversations Embed one-click surveys directly into Gorgias macros and email templates. The copy and paste setup takes less than 5 minutes! Simplesat ...
Using URL query parameters
... of these parameters simultaneously: If you, for example, want to open the Chat automatically, and also set the default page as conversation, and pre-fill the user message with "Hello", you can combine all the parameters in a single URL by ...
Programmatically capture an email
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You may want to set up the shopper's email programmatically - to do so, ...
