... e-commerce store connected to Gorgias, use the dropdown menu in the top right-hand corner to switch between stores Select a conversation from the list For each conversation, you can see the shopper's original question, the article recommended, the shopper' ...
... and receive proactive notifications, keeping them informed and satisfied throughout the delivery process. Boost sales with discounts on tracking pages and in emails. Improve conversion rates with estimated delivery dates (EDD) before and after purchase, enhancing customer experience and trust. Integration benefits Integrate Shopify user order ...
... the Chat bubble. It’s an engagement tool for brands who prefer to respond in-platform, without a backend needed to ingest conversations. Steps 1. Download the app from the Shopify app store, and install it: 2. Then go to the app settings within Shopify ...
... Instagram. 3. Click Save Changes. When a customer posts on your Instagram page, a ticket will be created. From here you can handle all conversations just like you would with tickets from other channels, like Chat or email. You can also apply Macros, tag your tickets, ...
... SMS replies, without having to switch between applications. Automatically open Gorgias tickets whenever a customer replies to an SMS, unifying your Sendlane SMS conversation to Gorgias to streamline your workflow. Avoid cluttering your Gorgias inbox with our rules-based ticket-opening system. We will not open ...
... applications You can't search for macros using symbols that they contain in their name, for example # - only the keywords. Naming conventions Being able to search for the Macro you need quickly will boost agent efficiency and speed. If you establish naming conventions early on, ...
... shopper enters a valid code, the conversation continues. AI Agent is able to provide information about their order history and other personal details. Abandoned conversations on Chat Sometimes shoppers begin a conversation on Chat and become inactive after AI Agent has responded. In these cases, conversations are considered ...
... comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those conversations into private or direct messaging and then over to Gorgias after gathering additional details. Customer experience Once customers reach out over Messenger, they ...
