... email notifications and responses, Google Sheets, and more. Collect submissions and create tickets in your support helpdesk, including the contact name, email, and other data that you consider important. Fight spam with Formshield, our machine-learning-based spam filter that's ...
... name Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general. Your email Your email address and the email you use to log in as a user - it can be used as a variable, in ...
... , CES, 5-star, NPS, or custom surveys to Gorgias conversations Embed one-click surveys directly into Gorgias macros and email templates. The copy and paste setup takes less than 5 minutes! Simplesat works with Gorgias macros and event-based email notifications. Embedded ...
... , JSON Template (copy/paste): { "name": "{{ticket.customer.name}}", "email": "{{ticket.customer.email}}", "delay": "86400", "properties": ...
... conversation flow easier. Check out our article on merging tickets here. Mark as read/unread This feature works similarly to the option in your email inbox — it helps you keep track of the tickets that you've handled versus tickets that you're not yet ready to ...
... is placed or from Paypal when a payment is made, etc. You can further customize this Rule by adding to the list of customer emails or replacing/adding to the list of ticket subjects. Example: Social Media IG Story Mention Use case: Automatically close all instagram ...
... into your marketing stack. This enables you to sustainably improve LTV and customer retention by better understanding your customers and optimizing the customer journey across email, SMS, and marketing channels. With our Gorgias integration, you can enhance RetentionX with your support ticket data from Gorgias. Create dynamic ...
... Integrations: 6. In Gorgias, you will find the app connected on the path Settings → App Store → My Apps: Set up a transactional email campaign in Retently The transactional email campaign gives you the possibility to survey your contacts based on events triggered in your Gorgias helpdesk. One ...
