... email notifications and responses, Google Sheets, and more. Collect submissions and create tickets in your support helpdesk, including the contact name, email, and other data that you consider important. Fight spam with Formshield, our machine-learning-based spam filter that's ...
... name Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general. Your email Your email address and the email you use to log in as a user - it can be used as a variable, in ...
... , JSON Template (copy/paste): { "name": "{{ticket.customer.name}}", "email": "{{ticket.customer.email}}", "delay": "86400", "properties": ...
... email addresses you wish to always include or always exclude. We currently have the following autoresponders: Auto-close spam emails Send tracking information email Automate return request emails Article Recommendation via email Autoresponders Article recommendations (Email, Chat) Email Suggest articles in emails based on questions ...
... conversation flow easier. Check out our article on merging tickets here. Mark as read/unread This feature works similarly to the option in your email inbox — it helps you keep track of the tickets that you've handled versus tickets that you're not yet ready to ...
... is placed or from Paypal when a payment is made, etc. You can further customize this Rule by adding to the list of customer emails or replacing/adding to the list of ticket subjects. Example: Social Media IG Story Mention Use case: Automatically close all instagram ...
... into your marketing stack. This enables you to sustainably improve LTV and customer retention by better understanding your customers and optimizing the customer journey across email, SMS, and marketing channels. With our Gorgias integration, you can enhance RetentionX with your support ticket data from Gorgias. Create dynamic ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently ...
