296 Results for "email"
Gobot
... Gorgias account, ticket creation method (live Chat vs. email), edit your Live Chat Handoff messages if desired, select your Support email address, and add a Ticket subject line (if using email ticket creation). 7. Click Save and then click Publish Changes towards ...
Offline Capture
... ll have a text field open, with 100 characters maximum to fill. Message prompt This is the message asking them to provide additional information. Email capture The shopper can leave their email address here. Additional information The customer can add more information here if needed. Confirmation A confirmation message ...
Alloy Automation
... between Gorgias and multiple third-party apps, like Ticket creation, updates, and Customer info management. Send update messages to customers via email or SMS. Provide shipping and delivery updates via email or SMS based on delivery data from shipping platforms (like ShipBob, Shippo, ...
Auto-reply Rule best practices
... an automated response to be sent either during or after business hours. During business hours Outside of business hours This Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be ...
Customer notes
... out of this field, it'll be saved. The rest of the details below the note can tell you the customer's email address, phone, location, and the local time on their end - with the Show Less button, you can choose to ...
Answerbase
... this will prompt a pop-up window where you'll type in the question and your email, then post it. Once an email ticket is created in Gorgias (from the website where the question was submitted), the receipient email needs to be manually edited ...
Ticket customer
... , using the details in the sidebar, you'll also be able to see their order history - all we need is their email address. However, sometimes your customer doesn't provide their email address. In that case, Gorgias doesn't know who exactly ...
Metorik
... Our Gorgias integration allows you to see all your Gorgias conversations with a customer directly on their customer profiles in Metorik. You can also send emails to customers from their profiles. You can access existing tickets in Gorgias directly from Metorik, as well as initiate conversations from the platform ...
