... -> Settings --> Channels --> Email. Click on Add Email Address in the top right corner. Click on Connect Other Email Provider Enter your address name and the email address you want to connect. Click on Connect This Email Account. Copy your default Gorgias email ...
... to your Macros - you'll find them under the type field when you try to create a new Macro. These are: Forward email Add attachments Set status Assign an agent Assign a team Set subject Snooze for Send internal note Exclude ticket from CSAT Exclude ticket from ...
... The integration uses the email of the agent to find internal users in Gorgias. If the Aircall user email doesn’t match the Gorgias email, the integration will leave the ticket unassigned. Comments are not assigned to the correct users The integration uses the email of the agent ...
... a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS. Pricing starts at 0.1 cents per ticket. You can benefit from: 24/7 Customer Engagement with AI and instant ...
... {{ticket.customer.integrations.bigcommerce.customer.first_name}} {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket.customer.integrations.bigcommerce.customer.phone}} Customer ...
... the easiest way to capture CSAT, NPS, and CES customer feedback and sync it back to Gorgias. Embed interactive customer surveys directly in email tickets by adding the survey to CSAT settings, as well as Macros. Pull ticket details - When Simplesat receives new feedback data, ...
... Chat is the first engagement platform with 15+ social and comms channels built-in. It integrates with 15+ social channels such as Email, Instagram, WhatsApp, TikTok, Discord, Yelp, and more. The Omni app merely redirects users to the designated channels shown ...
The standalone Contact Form allows for flexibility - you can embed it onto your website or share the link directly with your customers. It also offers several advanced features, such as built-in spam protection, the ability to attach multiple files, and customizable subject lines. Some ...
