... status. Is one of Matches tickets where the selected value is equal to any of the values in the list. If Channel is one of Email, Chat is chosen, the View will show tickets that came through either Email or Chat. Is not one of Matches tickets where ...
... the HTTP integration settings should be changed from https://api.loyaltylion.com/v2/customers?email={{ticket.requester.email}} to https://api.loyaltylion.com/v2/customers?email={{ticket.customer.email}}. 3 ...
... is left, 2 tickets are automatically created in Gorgias: 1. One pulled in via API: 2. And the other via an automated email from the Opinew team: You can respond to the review via the Gorgias ticket and email the customer for more information. Steps 1 ...
... left. 2. Choose Customers. Search for customers 1. Click on Search in the left sidebar. 2. Click on the Customers tab. 3. Search for your customers by their first name, last name, or email address. Related articles Create a customer Edit a customer Delete a customer Ticket customer
... - we recommend 1 account per company (per legal entity). Once done you'll have the following options: Integrate all support email addresses and social media accounts of each store. Create Rules and Macros specific to each store. Set up a different email signature for each ...
... support their efforts in sharing your brand with others. Macros: Insert the point balance, tier status, and referral link in tickets and emails with customers. Adjust Loyalty Points: Modify Points: Effortlessly add or subtract loyalty points for customers, whether to resolve issues, reward ...
... Approved app will be created: Once the public reply is sent, it will show within the customer review: Replies from Gorgias via email will only be sent to the customer’s email, and won't be posted publicly on the app, like with ...
... when they tag you on Instagram. You can set it up in 1 click and then you'll see the ability to merge the email address to your Instagram DM tickets. Support tickets that come in via Instagram DM don't include the shopper's email address ...
