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AI Agent Actions: make changes to Shopify orders

... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit shipping address → this Action allows AI Agent to update a shopper’s shipping address after they ...

Manifest

... , cancellations, etc. Seamless handover to Gorgias - After AI when customers want to talk to an agent, they collect the customers’ emails, and a ticket gets created in Gorgias. Train on Gorgias tickets - Soon you'll also be able to train Manifest on ...

Create filters for Gorgias views and advanced search

... operators Possible values Filter (Attribute + Operator + Value) • Is • Is not • Is one of The channels available in your helpdesk. Channel is Email Will return all Email tickets in your helpdesk, from every connected email address integration. Integration Filters tickets based on which integration handled the ...

Change AI Agent's name

... persona name — consider how you'll let customers know they're interacting with AI. Gorgias provides a disclosure option for each channel: Email — add a signature in AI Agent > Email. When enabled, this text appears at the end of every email AI Agent sends. You ...

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

... , if you're importing from Zendesk, you'll be prompted to provide your Zendesk API credentials, as well as your Email and Subdomain (if your Zendesk helpdesk link is https://yoursubdomain.zendesk.com/, then your subdomain is yoursubdomain) ...

Mailchimp

... URL: https://{data center name from step 3}.api.mailchimp.com/3.0/search-members?query={{ticket.customer.email}} HTTP Method: GET Headers: Authorization, apikey {your api key from step 2}

Create tickets via Klaviyo's sign-up form

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Create a segment in Klaviyo 1. Name it and add Tags if needed (Tags aren't required for the flow ...

Use Google Analytics with your Help Center

You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your Help Center without adding any script - you simply need to get your ID and paste it into the appropriate field and we'll start sending the data to your Google Analytics ...