... > SLAs 2. Click on Create SLA button in the top right corner. You can also use one of our pre-made policies for Email, Chat, and Social media tickets by clicking on Create From Template button. 3. Add a user-friendly SLA name (for ...
... shopper has a single subscription, AI Agent collects the reasons for cancellation from the shopper AI Agent cancels the subscription and sends a confirmation email to the shopper Skip next subscription shipment in Skio→ this Action allows AI Agent to skip an upcoming order for an ongoing subscription. Shoppers ...
... shopper has a single subscription, AI Agent collects the reasons for cancellation from the shopper AI Agent cancels the subscription and sends a confirmation email to the shopper Skip next subscription shipment in Recharge → this Action allows AI Agent to skip an upcoming order for an ongoing subscription. The ...
... to both a user and a team, but it can never be assigned to two different users or two different teams. Ticket Assignee User Email The Rule is triggered based on the email address of the person assigned to the ticket. Ticket Channel Ticket channel detects the channel the ...
... CloudTalk phone integration - the real-time customer card displays all the following information: The customer’s contact details (name, email, phone number, company, address, website, etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations ...
... in again on the desktop browser using the new password. Don't forget to check your Spam/Junk folder for the password reset email as well, if you’re not seeing it in your main inbox. Can't login due to an issue with 2FA ...
... gorgias.com and the side widget containing review data won't be displayed inside the ticket. Trustpilot tickets are created in Gorgias via the email channel - check if you have any Rules that would trigger an auto-response to email tickets and exclude Trustpilot from them. Every ...
... > REST API. 2. Click on Create API Key (unless you already have one). 3. Copy the Base API URL, Username (email) and Password (API Key). 4. Open the Integrations tab in Shop2app and enter the Username, API key and Base URL ...
