... toggle the Extra HTML ON then paste the code there. Hiding the Contact button at the bottom of the Help CenterChanging the Contact us into Email usSidebar header example 🛒 Back to shop 📭 Email Us Change Get more information in the Help Center Redirect to your Help Center from ...
... Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets. Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Empower Gorgias AI agent to provide instant return status updates or ...
... paste it into the API Key field for your newly created Gorgias integration in Thankful. 5. Fill out the rest of the fields: Agent email refers to the agent you created for Thankful (like the [email protected] email), ...
... Merge customer profiles manually 1. In a ticket, search for the customer in the customer sidebar on the right using the order number, email address, phone number, or name. 2. A list of potential matches will appear, click on the profile you wish to merge ...
... review. Integrate multiple Okendo accounts with a single Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review ...
... how many are left while the import is running. While you can choose the channel you want to import from Zendesk, for example, Email, you won't be able to make a selection of emails you want to import - Gorgias will import all of them ...
... Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following information: Agents Online: ...
... rules, eligibility conditions, resolutions, and reasons. Automated RMA & Notifications: Automate the entire return authorization (RMA) process and customer email updates. Automatic Shipping Labels: Instantly generate shipping labels for all returns and exchanges. Shipment Tracking: Offer real-time order tracking and ...
