298 Results for "email"
Merge customers
... Merge customer profiles manually 1. In a ticket, search for the customer in the customer sidebar on the right using the order number, email address, phone number, or name. 2. A list of potential matches will appear, click on the profile you wish to merge ...
Okendo
... review. Integrate multiple Okendo accounts with a single Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following information: Agents Online: ...
Pango
... rules, eligibility conditions, resolutions, and reasons. Automated RMA & Notifications: Automate the entire return authorization (RMA) process and customer email updates. Automatic Shipping Labels: Instantly generate shipping labels for all returns and exchanges. Shipment Tracking: Offer real-time order tracking and ...
AI Library
... s default language must be English for AI to suggest new articles If you are a brand with multiple stores, you must connect your email to a specific store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives ...
Stamped.io
... are case-sensitive. @archive - archive the message (for reviews that are illegitimate and/or require a support response) @email - email the reply (sends a copy of your reply to the customer via email) @private - post a reply that ...
Review automation performance in the AI Agent Overview report
... , select Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, SMS) No data is shown for the past 72 hours Customer interactions are only considered automated after a ticket has ...
Connect your Facebook and Instagram
You need to be an Admin, Editor, or Moderator on Facebook to integrate a page, otherwise you won't be able to integrate and a warning banner will display. You can add one or multiple Facebook pages to Gorgias and manage these social conversations right from ...
