... the prompts to give Gorgias permission to access your emails inbox Customization Import emails You can choose to import the last 2 years of your emails into Gorgias by clicking on the Import Emails button on the new email integration's page - this will bring your emails into ...
... emails, set up your Signature, and make other changes. Customization Import emails You can choose to import the last 2 years of your emails into Gorgias by clicking on the Import Emails button on the new email integration's page - this will bring your emails into ...
... without editing or removing the thread, all the messages in the entire ticket thread will be visible to the customer. Edit reply threads for Email tickets You can edit reply threads when forwarding or responding to emails - go to an Email ticket and click the three dots button ...
You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. Steps Enable the Chat widget 1. Navigate to Settings -> Channels -> Help Center - ...
These are examples of commonly used Macros formatted for both Email and Chat - join the Gorgias Macros Masterclass hosted by our Education team to see them in use. Register Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names ...
The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can't delete the Account Owner user nor downgrade their role from Admin. Transfer account ownership Current Account Owner can transfer ...
Enable any channels you'd like to use in Gorgias (Email, Chat, social) - instructions for each channel are below - and please check out our FAQ if you want to do this in phases. Enable channels in Gorgias Email Please don't import ...
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
