296 Results for "email"
AI Agent explained
... closed, and so on). Deploy AI Agent is always available across your sales and support channels. You can turn on AI Agent on Email and Chat, with more channels to come. AI Agent on Email AI Agent provides immediate, accurate responses to customer questions from emails ...
Rule Glossary: Customer and Self Service
Customer Customer Email The Rule will trigger based on the specified email value. Customer Fields The Rule will trigger based on the specified Customer Field(s). Customer Other Integrations This condition has been temporarily decommissioned while our developers work to improve it. Customer Data This condition has been ...
Handle incoming tickets
... without editing or removing the thread, all the messages in the entire ticket thread will be visible to the customer. Edit reply threads for Email tickets You can edit reply threads when forwarding or responding to emails - go to an Email ticket and click the three dots button ...
Contact methods in the Help Center
You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. Steps Enable the Chat widget 1. Navigate to Settings -> Channels -> Help Center - ...
Sign in to Gorgias
... ), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Sign in with email Once you’ve created an account in Gorgias, you can sign in with the email address and password for your account. In ...
Domain verification FAQ and troubleshooting
... send emails on your behalf and ensures reliable email delivery, so you’ll want to verify your domain in any app that sends email for you, including Gorgias. I use the direct email integration and I don't send more than 5,000 emails per ...
Macro templates
These are examples of commonly used Macros formatted for both Email and Chat - join the Gorgias Macros Masterclass hosted by our Education team to see them in use. Register Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names ...
Account ownership
The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can't delete the Account Owner user nor downgrade their role from Admin. Transfer account ownership Current Account Owner can transfer ...
