... closed, and so on). Deploy AI Agent is always available across your sales and support channels. You can turn on AI Agent on Email and Chat, with more channels to come. AI Agent on Email AI Agent provides immediate, accurate responses to customer questions from emails ...
... , locate Channels, then select Email. Select an email address from the list. Under Email Settings, click Advanced delivery settings. Select either Send emails via Gorgias email delivery platform or Send emails via Outlook API. Click Save Changes. Import historical email data You can import the last two ...
... , locate Channels, then select Email. Select an email address from the list. Under Email Settings, click Advanced delivery settings. Select either Send emails via Gorgias email delivery platform or Send emails via Gmail API. Click Save Changes. Import historical email data You can import the last two ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. Steps Enable the Chat widget 1. Navigate to Settings -> Channels -> Help Center - ...
These are examples of commonly used Macros formatted for both Email and Chat - join the Gorgias Macros Masterclass hosted by our Education team to see them in use. Register Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names ...
The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can't delete the Account Owner user nor downgrade their role from Admin. Transfer account ownership Current Account Owner can transfer ...
Enable any channels you'd like to use in Gorgias (Email, Chat, social) - instructions for each channel are below - and please check out our FAQ if you want to do this in phases. Enable channels in Gorgias Email Please don't import ...
