297 Results for "email"
Macro templates
These are examples of commonly used Macros formatted for both Email and Chat. Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names, messages, variables, and Actions. Order Status Shipped Use case: Responding to a customer ...
Enable/disable channels
... import and don't enable Email until you're ready to switch over from Zendesk to Gorgias, unless you can disable that email from Zendesk. Go to Settings → Channels → Email → Add New Email and decide whether you'd like to connect your email address with the ...
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Change your billing address and tax info
Gorgias uses your billing information to create and send invoices to the correct person or business. The email address listed in your billing information will receive an email with an invoice at the start of each new billing period. Your billing information may also be used to verify your payment ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Unmerge customers
1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the customer profile ...
Accessing Incognito Mode
Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. Steps Chrome 1. Open Chrome. 2. Click on ...
How AI Agent uses Vision to understand images
Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
