296 Results for "email"
Enable/disable channels
... import and don't enable Email until you're ready to switch over from Zendesk to Gorgias, unless you can disable that email from Zendesk. Go to Settings → Channels → Email → Add Email Address and check out the integration instructions for how to integrate your email with Gorgias ...
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Unmerge customers
1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the customer profile ...
Manage multiple stores in Gorgias
When you connect an ecommerce store to Gorgias, you can unify customer interactions across multiple channels — think email, chat, and social media — into a single helpdesk. If your brand has multiple stores, you can connect them all to your Gorgias helpdesk, and manage each store ...
Accessing Incognito Mode
Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. Steps Chrome 1. Open Chrome. 2. Click on ...
How AI Agent uses Vision to understand images
... FAQ to learn more. Do customers need to send images in a certain way? Yes, currently AI Vision only supports image attachments on email. An image attachment is any file that has been properly attached to email (using the 📎 icon), or that has been ...
Create a Help Center Contact Form
... Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is ...
