Due to Gmail and Yahoo policies, any merchant that didn't verify their email domain and has a lot of email traffic will experience difficulties with sending emails to their customers who have Gmail and Yahoo email addresses. If you need help with troubleshooting, check out our ...
Chat allows customers to get in touch with your business without needing to send an email or wait long for a reply. When working on a Chat ticket, you'll see additional buttons below your text input field that will let you insert bold, underlined, and ...
... ) When a Macro is applied, it'll strip all the rich text features, leaving the plain text Configured signatures for your email integrations aren't included when sending an email from the mobile app You can only create Email tickets via the mobile app It ...
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Customer Customer Data This condition has been decommissioned temporarily while our developers are working on improving it. Customer Email The Rule will only trigger if the customer's email is a specific one. Customer Other Integrations This condition has also been decommissioned temporarily while our developers are working on ...
1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the customer profile ...
When you connect an ecommerce store to Gorgias, you can unify customer interactions across multiple channels — think email, chat, and social media — into a single helpdesk. If your brand has multiple stores, you can connect them all to your Gorgias helpdesk, and manage each store ...
Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. Steps Chrome 1. Open Chrome. 2. Click on ...
