295 Results for "email"
Change your billing address and tax info
Gorgias uses your billing information to create and send invoices to the correct person or business. The email address listed in your billing information will receive an email with an invoice at the start of each new billing period. Your billing information may also be used to verify your payment ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Unmerge customers
1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the customer profile ...
Getting started for new Gorgias users
Gorgias is an AI-first customer support platform built for ecommerce teams. All of your customer inquiries — from email, live chat, social media, SMS, and Voice — are combined into a unified inbox alongside your customers' order history and account data. Before you start, ...
Accessing Incognito Mode
Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. Steps Chrome 1. Open Chrome. 2. Click on ...
Create a Help Center Contact Form
... Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is ...
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platform, connects with your ecommerce store, and ...
Migrate from non-Zendesk providers
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. Note: Have more than 500 tickets/month? ...
