397 Results for "help"
Tolto
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tolto is an AI localization built for natural multilingual support, and helps e-commerce brands deliver seamless customer service in ...
Compare and restore previous versions of articles or guidance
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Updating the knowledge your AI Agent uses is a continuous process. When you edit a help center article or guidance, you can use ...
Manage Gorgias account access
You can manage how users can access Gorgias by enabling SSO, allowing auto-join for specified domains, and requiring two-factor authentication (2FA) for all accounts. Requirements Google and Microsoft SSO is available on all Helpdesk plans To set up SSO, you need ...
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
Dondy
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Dondy is an AI-powered WhatsApp marketing and support for Shopify stores. Dondy helps Shopify stores turn WhatsApp into revenue. Recover ...
viaSocket
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing ...
Use variables in macros
Variables let you auto-populate customer and ticket data into a macro so you don't have to copy information manually. When a macro with variables is applied to a ticket, Gorgias replaces each variable with the relevant data from your helpdesk. If the data isn' ...
Mercuri
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Mercuri is a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via ...
