96 Results for "phone"
Gorgias Voice call flow and IVR menu examples
... entire flow. Multi-level IVR menu A multi-level IVR menu helps you route callers more efficiently by adding submenus to your main phone menu. Instead of listing every possible option in one long message, a multi-level IVR breaks choices into logical layers so callers ...
Your profile
... machine learning-powered recommendation engine. Display macro search view by default This will automatically open up the Macros panel every time you open a ticket. Forward calls to an external number Enable call forwarding This will forward calls routed to you in the helpdesk to an external phone number.
Automatically record calls on Gorgias Voice
... from both the end-user and the agent before call recording began. You also confirm that you will not collect payment information over the phone while the call recording feature is active. Add a call recording notification When call recording is enabled, we recommend including a message in ...
Handle Gorgias Voice tickets
... to start or stop recording the call. To mute or unmute yourself, click the mute icon. To end the call, click the red phone icon. Place a call on hold When you place a call on hold, the caller will hear hold music while the line will ...
Community
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
Sign in to Gorgias
You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Sign in with ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
Parcel Panel
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Parcel Panel post-purchase solution is specially designed for millions of Shopify brands, reducing your after-sales costs, ...
