... machine learning-powered recommendation engine. Display macro search view by default This will automatically open up the Macros panel every time you open a ticket. Forward calls to an external number Enable call forwarding This will forward calls routed to you in the helpdesk to an external phone number.
... , be mindful of any information that could identify that customer. We recommend blurring or obfuscating any confidential information. This includes names, addresses, phone numbers, IP information, and social media handles. If you feel there may have been a breach of these guidelines, please report ...
... ticket's current customer. We're searching across multiple fields and different channels for a customer: name, surname, email, phone number, etc. The results are sorted by relevancy - if the search finds the input in multiple attributes of the customer, the ...
... 10-30 11:36:23 customer_email {{ event.customer_email }} [email protected] customer_phone {{ event.customer_phone }} +1 234 567 8900 fulfillment_created_at {{ event.fulfillment_created ...
... ticket is merged with a billable SMS ticket, they should count as 1 billable Voice ticket and 1 billable SMS ticket. Tickets with multiple phone calls should only be counted as a single billable phone ticket. Lastly, keep in mind that if a ticket contains a billable helpdesk ...
... successfully connect with our carrier. If the same issue happens often with the same caller, they'd need to report this to their phone provider. If you're using a Mac with Mac OS -> most USB headsets will work, but your best bet is ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The Stateset ReSponse AI app uses state-of-the-art Artificial Intelligence and Robotic Process Automation to quickly and ...
Gorgias’s helpdesk and AI Agent subscriptions, including Voice and SMS add-ons, are charged based on usage. In this article, we explain how we determine what counts as a billable events for our different subscriptions and add-ons. What is a billable ticket ...
