... , be mindful of any information that could identify that customer. We recommend blurring or obfuscating any confidential information. This includes names, addresses, phone numbers, IP information, and social media handles. If you feel there may have been a breach of these guidelines, please report ...
... ticket's current customer. We're searching across multiple fields and different channels for a customer: name, surname, email, phone number, etc. The results are sorted by relevancy - if the search finds the input in multiple attributes of the customer, the ...
... 10-30 11:36:23 customer_email {{ event.customer_email }} [email protected] customer_phone {{ event.customer_phone }} +1 234 567 8900 fulfillment_created_at {{ event.fulfillment_created ...
... ticket is merged with a billable SMS ticket, they should count as 1 billable Voice ticket and 1 billable SMS ticket. Tickets with multiple phone calls should only be counted as a single billable phone ticket. Lastly, keep in mind that if a ticket contains a billable helpdesk ...
... to this field. 11. Click 'Add Integration'. Limitations The integration only works with Shopify stores for now. The integration can not trigger on Phone Tickets yet. If there are any Auto-reply Rules set to trigger on Tickets, the integration won’t trigger. However, ...
... Customer email, Order id, NPS type, NPS Score, Responded at, RFM Group, Billing Address, Shipping Address, Billing Phone, Shipping Phone and Products ordered. Reach out to customers by opening a new ticket with an appropriate, personalized subject and body - ...
Magento is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart system, as well as control over the look, content, and functionality of their online store. The Gorgias plugin for Magento is currently compatible with Magento ...
NetSuite ERP is an all-in-one cloud business management solution that helps organizations operate more effectively. How it works By integrating NetSuite and Gorgias, you can automate core processes and have real-time visibility into operational and financial performance, as well as manage accounting ...
