Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement of service and optimize the workload. Metrics This report can be filtered by agents ...
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Interactive Voice Response (IVR) triages inbound calls by providing callers with a menu of customizable options - to either forward their call to a selected phone number or play a message. Callers respond to the IVR menu with their dial pad by dialing numbers 1-9 and ...
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
... local phone number for the USA, Canada, France, Germany, UK, Australia, and New Zealand Create a toll-free phone number for the USA and Canada Create a mobile phone number for Germany, UK, and Australia Make and receive calls in Gorgias ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. Automatically log all conversation activity ...
... in Gorgias and click on the dialer icon. That will pop up the dialer: Note that the dialer will only be present if a phone number exists. If there’s no phone number, there will be no dialer visible: After the dialer pops up, enter ...
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
