A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
... local phone number for the USA, Canada, France, Germany, UK, Australia, and New Zealand Create a toll-free phone number for the USA and Canada Create a mobile phone number for Germany, UK, and Australia Make and receive calls in Gorgias ...
USA/Canada 1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title and select Create phone number from the Phone number drop-down menu. 4. Enter a Title. 5. Select United States under ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. Automatically log all conversation activity ...
... in Gorgias and click on the dialer icon. That will pop up the dialer: Note that the dialer will only be present if a phone number exists. If there’s no phone number, there will be no dialer visible: After the dialer pops up, enter ...
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
... set to broadcasting, forwarding won't work. Using call forwarding, you can take Gorgias calls on any physical device - including mobile phones or landlines. Call forwarding works on an agent-by-agent basis which means that every agent can add a specific number to ...
