100 Results for "phone"
Manage Gorgias call flows and IVR menus
... they’re meant to join is at capacity. Forward to Use the Forward to step to move calls out of Gorgias to an external phone line. When the caller reaches this step in the flow, the call will be automatically forwarded to the phone number you provided. From ...
Add two-factor authentication (2FA) to your Gorgias account
Two-factor authentication (2FA) is a security measure that requires a password, plus a secondary credential (usually a code from your mobile phone) to successfully verify a user’s identity. You can turn on 2FA for your Gorgias account for an additional layer ...
Edit a customer
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platform, connects with your ecommerce store, and ...
Ringover
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. Automatically log all conversation activity ...
KrispCall
... in Gorgias and click on the dialer icon. That will pop up the dialer: Note that the dialer will only be present if a phone number exists. If there’s no phone number, there will be no dialer visible: After the dialer pops up, enter ...
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Voice Overview Report
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
