97 Results for "phone"
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Guide to Gorgias Voice
... your Voice subscription With Gorgias Voice, you can create multiple Voice integrations if you need multiple phone numbers, or want to create dedicated phone lines for specific support issues. The settings for all of your Voice integrations are managed separately, allowing you to customize each phone line ...
Manage Gorgias call flows and IVR menus
... they’re meant to join is at capacity. Forward to Use the Forward to step to move calls out of Gorgias to an external phone line. When the caller reaches this step in the flow, the call will be automatically forwarded to the phone number you provided. From ...
Add two-factor authentication (2FA) to your Gorgias account
Two-factor authentication (2FA) is a security measure that requires a password, plus a secondary credential (usually a code from your mobile phone) to successfully verify a user’s identity. You can turn on 2FA for your Gorgias account for an additional layer ...
Edit a customer
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
Ringover
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. Automatically log all conversation activity ...
KrispCall
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The KrispCall and Gorgias integration allows you to manage phone interactions and customer service more efficiently. With just a few clicks, ...
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
