100 Results for "phone"
KrispCall
... in Gorgias and click on the dialer icon. That will pop up the dialer: Note that the dialer will only be present if a phone number exists. If there’s no phone number, there will be no dialer visible: After the dialer pops up, enter ...
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Voice Overview Report
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
Set business hours for Gorgias Support Channels
... in conditions when creating rules, and they control when the chat widget on your website appears online to shoppers, as well as when phone calls are routed to agents. Requirements Available on Basic, Pro, Advanced and Enterprise plans The account owner and admins can set business ...
Create a customer
... Add Customer in the top right. 3. Enter the customer's name, add a note, their email, and/or their phone number - if you don't want to enter a phone number or email, you can delete the field using the bin ...
Signals
... deals with Signals, the AI-first Cloud Employee platform. Cloud Employees connect directly into Gorgias to enhance your customer experience — handling conversations across phone, email, SMS, chat, and social, all in real time. Powered by a multi-agent coordination system, Cloud ...
Junip
... -first review platform helps you meet customers where, when, and how they're most likely to review (like on their phone) while displaying reviews on your storefront as well as across important channels such as Google Shopping and Meta Shops. Junip's integration ...
Gorgias Analytics: Real-time reports
You can use Gorgias’s set of real-time monitoring reports to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Overview reportto monitor support volume Use the Agents report to monitor the ...
