100 Results for "phone"
Set business hours for Gorgias support channels
... in conditions when creating rules, and they control when the chat widget on your website appears online to shoppers, as well as when phone calls are routed to agents. Requirements Available on Basic, Pro, Advanced and Enterprise plans The account owner and admins can set business ...
Create a customer
... Add Customer in the top right. 3. Enter the customer's name, add a note, their email, and/or their phone number - if you don't want to enter a phone number or email, you can delete the field using the bin ...
Signals
... deals with Signals, the AI-first Cloud Employee platform. Cloud Employees connect directly into Gorgias to enhance your customer experience — handling conversations across phone, email, SMS, chat, and social, all in real time. Powered by a multi-agent coordination system, Cloud ...
Guide to Gorgias Voice
... your Voice subscription With Gorgias Voice, you can create multiple Voice integrations if you need multiple phone numbers, or want to create dedicated phone lines for specific support issues. The settings for all of your Voice integrations are managed separately, allowing you to customize each phone line ...
Junip
... -first review platform helps you meet customers where, when, and how they're most likely to review (like on their phone) while displaying reviews on your storefront as well as across important channels such as Google Shopping and Meta Shops. Junip's integration ...
Gorgias Analytics: Real-time reports
... activity levels of your agents Use the Voice report to monitor call activity, statistics like average wait time, and the current status of phone agents (available, busy or offline) Requirements Available on all Helpdesk plans All roles can view Real-time reports Monitor support ...
Unmerge customers
... you'll need it later - and save the customer that should now contain only one customer's name, email, and phone number. 4. Recreate the other customer with the data you saved in the previous step. 5. Manually set the customer on all tickets where ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
