Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
... set to broadcasting, forwarding won't work. Using call forwarding, you can take Gorgias calls on any physical device - including mobile phones or landlines. Call forwarding works on an agent-by-agent basis which means that every agent can add a specific number to ...
... in conditions when creating Rules, and they control when the chat widget on your website appears online to shoppers, as well as when phone calls are routed to agents. Requirements Available on Basic, Pro, Advanced and Enterprise plans Only Admins can set Business Hours Set up ...
... Australia ✓ ✓ New Zealand ✓ Submit the form below and our team will reach out with news as soon as possible. Request porting Our phone provider estimates porting will take an average of 4 weeks, but this timeline varies greatly - we can't guarantee your number ...
... phone line (Voice integration), you can create multiple, unique call queues to route and answer calls. You can also route multiple phone lines into the same queue to manage calls and provide a single caller experience. For each call queue, you can configure the following ...
... Add Customer in the top right. 3. Enter the customer's name, add a note, their email, and/or their phone number - if you don't want to enter a phone number or email, you can delete the field using the bin ...
... {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket.customer.integrations.bigcommerce.customer.phone}} Customer default address {{ticket.customer.integrations.bigcommerce.customer.addresses[0 ...
... {{ticket.customer.integrations.shopify.customer.first_name}} {{ticket.customer.integrations.shopify.customer.last_name}} Customer phone {{ticket.customer.integrations.shopify.customer.phone}} Customer address {{ticket.customer.integrations.shopify.customer.default_address.address1} ...
