... , select a language, and select the email address (used for inbound tickets created by the contact form and automatic replies) and Shopify store (used for Automate features) you wish to connect - these can be changed at any time. 4. Click on Add Help ...
... -> Records (Cloudfare in the case below, but they should all be similar). If you've purchased your domain from Shopify, follow their instructions to access your DNS settings. 4. Click on Add record. 5. Select Type -> CNAME and Target -> ...
... the Help Center integration. After you set up your Help Center, don't forget to log into your website builder (e.g. Shopify, BigCommerce, Magento) and link the Gorgias Help Center with your website so it's visible to your customers. Help Center ...
... see the customers' e-commerce history, past conversations, and other integration data. We match the number with the customer profile in Shopify, not the shipping section. The phone number you create and use to reach out to your customers through Gorgias needs to be in ...
... answer Amazon messages in threaded tickets Mark messages as No response needed without logging in to Seller Central Support Amazon on the same screen as Shopify, eBay, Walmart, Etsy, and more Pull negative Seller Reviews (3 stars or less), but not Product Reviews ...
... sentiment and agent performance: measure satisfaction with products, shipping, and returns policies alongside service quality. 100% integrated to your helpdesk & Shopify. Automatically trigger surveys based on Gorgias ticket events, track agent performance, and view results right in your Gorgias dashboard. Agent leaderboard, ...
Attention: As of August 2024, Quick Responses have been retired in favor of our Flows feature. Flows are a better, more flexible way to automate interactions with your customers. Quick Responses are no longer supported. Learn more. 1. Go to Automate -> your store -> ...
Macros can be created from within a ticket or from Settings -> Productivity -> Macros. Steps From a ticket 1. Go to any ticket. 2. In the reply area, click on the field next to the lightning bolt where it says Search macros by name, tags ...
