Gorgias logo
Gorgias logo

All articles

229 Results for "shopify"

Add or change your payment method

... the United States. Pay via Shopify → if you installed Gorgias using the Shopify app store, then charges for Gorgias will appear on your regular Shopify subscription bill. You will pay for Gorgias using the same payment method that you use for your Shopify subscription. Learn more about Shopify app ...

Rebuy

... support reps are constantly iterating and improving to increase the likelihood of conversion. Steps Make sure that both Gorgias and Rebuy are connected to your Shopify store From your Gorgias account head to Settings → App Store → All Apps Find Rebuy Personalization Engine on the list After selecting the app, ...

View event logs for AI Agent Actions

... Action: Open the dropdown menu in the top-left corner, then select AI Agent. Click Actions. If you have more than 1 Shopify store connected to Gorgias, use the dropdown menu to select a store Select an Action from your library, then click on View ...

Auto-reply Rule best practices

... the holiday reply, add the outside holiday hours condition to your outside business hours rule and select the same holidays. Auto-replies with Shopify variables You can set up your Rules to automatically reply to your customers using the information you have on file for specific inquiries - ...

AI Agent Actions: Connect AI Agent to ShipBob

... to use ShipBob to answer WISMO-type questions since it may have more up-to-date fulfillment info than is available in Shopify. Cancel order → AI Agent can cancel an upcoming order for a shopper AI Agent confirms with the shopper that they want to cancel their ...

AI Agent Actions: Connect AI Agent to ShipStation

... to use ShipStation to answer WISMO-type questions since it may have more up-to-date fulfillment info than is available in Shopify. Update shipping address→ AI Agent can update the shoppers’ shipping address in ShipStation AI Agent confirms with the shopper their updated shipping address ...

Merge customers

... fields in blue will be kept). 5. Click on the Merge Customers in the bottom right and Confirm. Note: If a customer has Shopify order history under multiple email addresses, merge the customer in Shopify first, then merge their profiles in Gorgias. This will ensure both ...

Create a Help Center Contact Form

... store You can add the standalone Contact Form to your store in 2 ways, and you need to log into your website builder (Shopify, BigCommerce, Magento) to complete this step. Use the URL of the page Once the Contact Form is set up you can ...