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196 Results for "shopify"

ShipAid

... complaint your customer filed, the Ticket Widget will disappear. ShipAid only supports Shopify stores for the time being. It’s important that your Shopify store is integrated with Gorgias and ShipAid first, then you can integrate Gorgias with ShipAid. One ShipAid account can have multiple Shopify stores ...

Multi-Language Support

... language in a single Chat or a Multi-language single Chat. Flows Flows are only available to Automate subscribers. 1. Navigate to Automate → your Shopify store → Flows -> your Flow. 2. In the top right corner, you'll see a Language drop-down where you ...

Rules FAQs

... priority. How can I create a Rule that would trigger just for customers with Shopify data? The condition that would determine which customers have Shopify data (order history) vs the ones that don't is ticket customer data Shopify customer orders count is greater or equal ...

Troubleshooting for Mailgun domain verification

... just add include:mailgun.org in it. For this example, the end result would look like this: v=spf1 include:shops.shopify.com include:_spf.google.com include:mailgun.org ~all Please use the values from your domain registrar. Copying the values ...

Kangaroo Loyalty Rewards

... follow these instructions to enable the Kangaroo widget on the store: You need to also connect an eCommerce platform to the Kangaroo app (Shopify, Big Commerce, or Magento), in order for the app to work with Gorgias. Go to Settings>Apps & Integrations ...

Best practices: prepare AI Agent for sales conversations (beta)

... handle sales conversations. If AI Agent doesn’t have knowledge on a topic, it will hand over the conversation to your team. Review Shopify product descriptions→ AI Sales Agent has access to your product catalogue through Gorgias’s integration with Shopify. Make sure your product descriptions are ...

Macro Variables 101

Once you set up a variable within a Macro, each time you use this Macro the system will replace the variable with a relevant piece of customer data - so long as it's something available in the customer sidebar to the right. If the information isn' ...

Convert triggers glossary

Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...