... as well. Can I integrate my email with Gorgias and Zendesk at the same time? If you integrate an email address with Gorgias, Zendesk continuous import is enabled, and that email is integrated with Zendesk as well (or you're forwarding from it to Zendesk ...
You need to have Admin/Owner account permissions in Zendesk to successfully import your Zendesk data into Gorgias. Starting the import To start the import, please go to Settings -> Account -> Import Data → Add Account and use this doc from Zendesk to find or generate ...
... or Import from another provider. 4. For example, if you're importing from Zendesk, you'll be prompted to provide your Zendesk API credentials, as well as your Email and Subdomain (if your Zendesk helpdesk link is https://yoursubdomain.zendesk.com ...
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com.
You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. Before you start To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: 1. Is this number ...
... 2 years of email history before doing the Zendesk import and don't enable Email until you're ready to switch over from Zendesk to Gorgias, unless you can disable that email from Zendesk. Go to Settings → Channels → Email → Add Email Address and check out the integration ...
... may apply - contact your provider for more information. Follow your providers' instructions on how to set up call forwarding correctly: Aircall RingCentral Zendesk Talk Google Voice CloudTalk Grasshopper Nextiva Dialpad GoToConnect AT&T Business Microsoft 365 Business This list isn't exhaustive. If your provider ...
... 5. Add articles and categories manually, select one of AI-generated suggestions or templates, or import your existing articles (CSV or Zendesk, HelpDocs, Re:amaze, and Intercom). Create an article As a public-facing channel, any information/files ...
