43 Results for "Automation rules"
Assign priority to tickets in Gorgias
... , High, or Critical. Click Create View. Trigger a rule with priority as a condition You can use ticket priority as a condition for rules to create an automation that triggers based on the ticket's priority. For example, you might add an internal note with handling ...
Create rules to take automatic actions on tickets
... WHEN block, a THEN block, and an IF/AND/OR/ELSE block. Tip: Review the available variables for creating rules in our rules glossary. WHEN The event that causes a rule to fire is the WHEN event, or the trigger. Rules will run ...
Use rules with AI Agent
... Gorgias' two pre-built rules for AI Agent, and how to avoid the most common setup mistakes. This article covers: How rules and AI Agent work together Use pre-built rule templates for AI Agent Avoid conflicts between rules and AI Agent How rules and ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Chat: Make chat available in multiple languages
Gorgias chat integrations and automation features like flows, article recommendations and order management can be configured in multiple languages so that visitors to the store or website where chat is installed are shown content in the language that matches their browser language. Gorgias supports the following languages: English ...
Replace email links with Contact Form
Only available when using Shopify stores. Replacing email links with a Contact Form will help you reduce spam from bot crawls and enhance the automation and management of your customer inquiries - it detects mail-to links (links to an email address, for example, mailto: ...
Extend
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Extend’s post-purchase automation platform integrates with Gorgias providing agents the ability to view and action Extend customer claims ...
