217 Results for "chat"
Rep
... Shopify Apps - Postscript, Klavio, Tapcart, etc. Every Conversation Recorded - Postscript, Klavio, Tapcart, etc. Once integrated, the Chat assistant will be present on the store Chat. You can create a flow and, once your client engages, a ticket will be ...
Getting help with third-party apps
... Returns and exchanges Loop Returns View a customer's return data alongside their Gorgias ticket, and let customers initiate returns from the Gorgias chat widget. AfterShip Returns See return and warranty details — including RMA information, refund data, and return reasons — in the Gorgias ticket sidebar. Redo ...
Understand AI Agent tags and ticket views
... -up — the ticket is snoozed for three days (for email, Facebook Messenger, and Instagram DMs) or 10 minutes (for chat and SMS). If the customer doesn't reply, AI Agent closes the ticket. ai_close AI Agent resolved the ticket ...
Unique Shopify discount codes in Campaigns
... through your Shopify discount code interface, by tracking active codes and those already used by shoppers. Steps 1. Go to Convert -> your chat integration -> Campaigns 2. Click on one of Create Campaign buttons in the upper right corner or edit one of your existing Campaigns ...
How Gorgias's AI Agent works
... Agent? Gorgias’s AI Agent uses generative AI and large language models (LLMs) — the same type of technology behind tools like ChatGPT, Anthropic and Claude. These models understand natural language, generate text, and handle multi-turn conversations. Unlike general-purpose AI ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Best practices and templates for Views
You can customize Views to match your preferences and use various filters to group and manage your tickets effectively. Their primary purpose is to guide your workflow, directing agents to handle tickets in a specific order - starting with one View before moving on to others. They can also ...
