... these data sets, you'll see a list of all of the Satisfaction Surveys that received a response. If the customer left a comment on the response, you'll see that as a clickable link under the Comment column. If they didn't leave a ...
... Mention Use case: Automatically close all instagram DMs that are mention notifications. Example: Social comments Use case: Automatically close all social media comments that don't need attention. Example: Instagram Giveaway Use case: Automatically close tickets that are Instagram comments on giveaway/promo ...
... Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. Auto-replies with Shopify variables You can set up your Rules to automatically reply to your ...
... or a coupon code. 8. Add a shipping method. 9. Select or create a new address and set up a billing address. 10. (Optional) Add notes and comments. 11. Click Create (draft) order - if successful, the order will appear in the BigCommerce widget immediately.
... Simplesat feedback - When Simplesat receives new feedback data it'll trigger a webhook which will sync the feedback rating, sentiment, and comment to a ticket as an internal message. Update ticket tags in Gorgias with Simplesat feedback - When Simplesat receives feedback data it'll ...
... , and PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as a ...
... You can now respond to Kickstarter messages from Gorgias and responses to these tickets will appear in Kickstarter. Only Inbox messages are imported as tickets in the helpdesk, not comments. You will receive notification emails regarding comments left if enabled in Kickstarter and a link to access them:
... You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and deactivate ...
